Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
background-images

Marilyn D. Saliendres

Cainta, Province Of Rizal

Summary

Industry expert and hardworking professional with more than 15 years experience across Telco, HR, Quality Audit and Customer Service Operations. Enthusiastic individual with knack for teamwork and organization to achieve quality and high performance standards. Always eager to learn and adapt quickly to new responsibilities. Strong communication skills and detail-oriented to ensure tasks are completed efficiently and accurately. Demonstrates strong determination to complete projects by preset deadlines. Solution-focused professional employs analytical mindset to evaluate and improve current systems.

Overview

26
26
years of professional experience

Work History

Analyst Consultant

Accenture, Inc.
11.2008 - Current
  • Improved internal knowledge sharing practices, documenting project methodologies and lessons learned for future reference.
  • Communicated with stakeholders and partners to gather requirements and information.
  • Contributed to new business growth by supporting proposal development efforts and participating in client presentations.
  • Strengthened client relationships through regular communication and proactive problem-solving approaches.
  • Analyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.
  • Identified and analyzed gaps between current situation and desired outcome using resources to obtain information and deliver solutions.
  • Served as a subject matter expert in specific domains, offering insights and guidance in addressing client concerns or inquiries.
  • Produced monthly reports using advanced Excel spreadsheet functions.

Customer Service Representative

EPLDT Ventus
05.2005 - 11.2008
  • Provides excellent customer service and recognized as service quality champion. Create service requests for issues with mobile network and ensure documentation, tracking and notification. Responsible in creating and billing of TV programming requests of onshore customers. Receives award for one customer resolution.

Documentation / SPC Clerk

Amertron, Incorporated
11.2002 - 01.2005
  • Responsible for documentation of product specifications and archive documents from clients. Coordinates with product and process Engineers for proper documentation of processes handled in the production lines. Conducts audit for document control as well as 5S standardization compliance. Gathers and encode data obtained from statistical processes for machine proper calibration.

Purchasing Marketing Assistant

National Bookstore
01.2000 - 07.2001
  • Developed marketing materials to support promotional campaigns and enhance brand visibility.
  • Assisted in organizing marketing events, ensuring seamless execution and positive attendee experiences.
  • Conducted market research to identify trends and inform strategic decision-making processes.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Responsible for purchasing, marketing and inventory reports of books and other school supplies item.

Education

Bachelor of Arts - Mass Communications

Universidad De Manila
04-1999

Skills

  • Communications & Media
  • Network Operations
  • Quality Assurance
  • Invoice Payments
  • HR Enquiry Services
  • Consumer Goods

Additional Information

Can speak Tagalog, English & Nihongo

Languages

English
Japanese

Timeline

Analyst Consultant

Accenture, Inc.
11.2008 - Current

Customer Service Representative

EPLDT Ventus
05.2005 - 11.2008

Documentation / SPC Clerk

Amertron, Incorporated
11.2002 - 01.2005

Purchasing Marketing Assistant

National Bookstore
01.2000 - 07.2001

Bachelor of Arts - Mass Communications

Universidad De Manila

Similar Profiles

CREATE PROFILE
Marilyn D. Saliendres