Marilyn D. Saliendres
Cainta, Province Of Rizal
Summary
Professional analyst experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Packaged Application Development Analyst
Accenture. Inc.
04.2024 - Current
- Key responsibilities are facilitating inquiries, providing updates, and resolving issues for stakeholders. Coordination, documentation, and information dissemination.
Procure to Pay
Accenture, Inc.
01.2023 - 04.2024
- Validates and processes supplier invoices.
- Ensure timely and accurate payments to suppliers.
- Resolve discrepancies between purchase orders, invoices, and receipts.
Quality Auditing Analyst
Accenture, Google Account
08.2019 - 12.2022
- Key responsibilities are QA processes, testing and validation, defect management, documentation and reporting, collaboration, and continuous improvement.
- Prepared detailed reports on quality performance indicators for senior management review.
- Prepared detailed audit reports, presenting findings and recommendations to senior management for decision-making.
HR Enquiry Management
Accenture, Inc.
07.2018 - 08.2019
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Network Operations & Technical Support
Accenture, Inc.
11.2008 - 07.2018
- Diagnose and resolve network problems, including connectivity issues, hardware failures, and configuration errors.
- Escalate complex network issues to senior network engineers or vendors, as needed.
- Configure, manage, and implement network changes and upgrades in accordance with change management procedures.
- Provide technical support to customers via phone, and chat.
- Activate network devices and resolve DSL connectivity issues. Maintain accurate and up-to-date records of support cases via ticketing systems, as well as user interactions.
Education
Bachelor of Arts - Mass Communication
Universidad De Manila
City Of Manila, Philippines04-1999
Skills
- Technical documentation writing
- Quality assurance
- Security best practices
- Business process improvement
- Attention to detail
- Problem-solving abilities
- Organizational skills & interpersonal skills
- Effective communication & analytical thinking
Additional Information
Other work experiences are: Purchasing/Marketing Assistant, Documentation Clerk & Customer Service Representative.
Can speak, read and write Tagalog, English & Japanese
Languages
English
Japanese
Timeline
Packaged Application Development Analyst
Accenture. Inc.
04.2024 - Current
Procure to Pay
Accenture, Inc.
01.2023 - 04.2024
Quality Auditing Analyst
Accenture, Google Account
08.2019 - 12.2022
HR Enquiry Management
Accenture, Inc.
07.2018 - 08.2019
Network Operations & Technical Support
Accenture, Inc.
11.2008 - 07.2018
Bachelor of Arts - Mass Communication
Universidad De Manila
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