Marilyn Mencero
Caloocan City, Metro Manila
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Kaya Skin Clinic. Skilled in inventory management and customer service, I excel in multitasking and maintaining high standards of cleanliness and organization. My strong work ethic and reliability have consistently improved service quality and operational efficiency.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
23
23
years of professional experience
Work History
Domestic Helper
A.B
07.2018 - 08.2024
- Maintained a clean, safe, and organized home environment for family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Managed laundry services, including washing, drying, folding, and ironing clothing items.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Established trust with employers through reliable performance in completing daily tasks efficiently.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Provided attentive childcare with age-appropriate activities to foster growth and development.
- Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
Clinic Attendant
Kaya Skin Clinic
11.2009 - 12.2012
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Utilized strong interpersonal skills to establish rapport with guests.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Enforced adherence to health and safety protocols, contributing to safe environment for all.
Cashier/Store Clerk
7-11 Convenience Store
01.2002 - 11.2009
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Advanced Diploma in Pastry And Culinary Design Mng
International Management School
Singapore 04.2001 -
No Degree - Basic Elderly Caregiver
Humanitarian Organization For Migration Economics
Singapore 04.2001 -
No Degree - Graphic Design
Filipino Association For Computer Excellence
Abu Dhabi, UAE 04.2001 -
High School Diploma -
Camarin High School
Camarin Caloocan City 04.2001 -
Skills
Childcare experience
Cleaning proficiency
Customer-Oriented
Multitasking Abilities
Strong Work Ethic
Teamwork and Collaboration
Sales Promotions
Inventory Management
Database Management
Meal Planning
MS Word
Data entry skills
Graphic Designing and Photoshop skills
Cash Management
Communication skills
Customer service skills
Problem solving
Reliability
Honesty
Timeline
Domestic Helper
A.B
07.2018 - 08.2024
Clinic Attendant
Kaya Skin Clinic
11.2009 - 12.2012
Cashier/Store Clerk
7-11 Convenience Store
01.2002 - 11.2009
No Degree - Advanced Diploma in Pastry And Culinary Design Mng
International Management School
04.2001 -
No Degree - Basic Elderly Caregiver
Humanitarian Organization For Migration Economics
04.2001 -
No Degree - Graphic Design
Filipino Association For Computer Excellence
04.2001 -
High School Diploma -
Camarin High School
04.2001 -
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