MARILYN CABIGAO
Former Customer Service Representative (2007-2013) Singapore
San Mateo,Philippines/Rizal
Summary
Experienced Customer Service Representative from Multinational Singapore Company for five(5) years. With extensive work experience in Manufacturing principles in high-pressure fast paced environments. Work with cross-cultural diversified team. Professionally skilled in solving problems with customer-facing teams. Detail-oriented with sense of urgency.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Representative
STATS ChipPAC Ltd
12.2007 - 05.2013
- 5 years and 5 months).
- Manage Customer Order Processing and Forecast Loading through Customer Purchase Order.
- Verify accuracy of purchase orders details to ensure the part number, pricing, MOQ, ship mode and request ship date are correct before SO entry and coordinate with assigned Account Managers/Sales Team for any discrepancies.
- Maintain and upkeep customers.
- Advice and pre alert customer on committed ship dates or any delivery issues to ensure on time delivery commitment to customer.
- Through emails, phone calls, conference calls and other meeting avenues to ensure timely update on customer needs.
- Work closely with internal people and or departments to fulfil customer’s requirements.
- With Planning, Manufacturing, Operations Team, QA down to Shipping Department.
- Worked with internal Singapore folks to manage information regarding customers order on any untimely issues.
- Resolved internally any issue concerning customer orders prior escalating to customer for any would be delayed production related/or any other issues.
- Interact with customers on consigned materials and review customers’ orders per specification.
- Attend weekly conference calls with customer as required.
- Prepare business reports in time for Quarterly Business review as required by immediate CS Manager.
- Monitor and expedite closure for overdue Account Receivables with customer.
- Issue Credit and Debit Memo and rectify inquiries from Finance.
- Participate on any special projects and duties as required by immediate Manager/ Supervisor in support to speed up Production/Operations Team.
- Customer Accountabilities: Texas Instruments (WLCSP/WLB/WLP), Volterra, Broadcom( Assembly and Final Test), Marvel (Assembly and Final Test).
Lead Production Control Planner
STATS ChipPAC Ltd SINGAPORE
Singapore, Singapore
05.2013 - 07.2013
Real Estate Sales Associate
04.2018 - Current
Shop Admin Manager/Owner Philippines
AUNTY’S LAUNDRY SHOP
10.2013 - Current
Production Control Supervisor
INTEGRATED MICROELECTRONICS
Rosa Laguna, Philippines
09.2006 - 07.2007
Production Planner
TEAM PACIFIC CORPORATION
07.1995 - 09.2006
Education
Bachelor of Science Degree - Industrial Engineering
MAPUA Institute of Technology
Skills
Order fulfillment
Complaint resolution
Shipping coordination
Ability to Multitask
Account management
Computer Skills
MS Office
Experienced Customer Service
Timeline
Real Estate Sales Associate
04.2018 - Current
Shop Admin Manager/Owner Philippines
AUNTY’S LAUNDRY SHOP
10.2013 - Current
Lead Production Control Planner
STATS ChipPAC Ltd SINGAPORE
05.2013 - 07.2013
Lead Customer Service Representative
STATS ChipPAC Ltd
12.2007 - 05.2013
Production Control Supervisor
INTEGRATED MICROELECTRONICS
09.2006 - 07.2007
Production Planner
TEAM PACIFIC CORPORATION
07.1995 - 09.2006
Bachelor of Science Degree - Industrial Engineering
MAPUA Institute of Technology