MARILYN CABIGAO
Former Customer Service Representative (2007-2013) Singapore
San Mateo,Philippines/Rizal
Summary
Experienced Customer Service Representative from Multinational Singapore Company for five(5) years. With extensive work experience in Manufacturing principles in high-pressure fast paced environments. Work with cross-cultural diversified team. Professionally skilled in solving problems with customer-facing teams. Detail-oriented with sense of urgency.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Representative
STATS ChipPAC Ltd
12.2007 - 05.2013
- 5 years and 5 months).
- Manage Customer Order Processing and Forecast Loading through Customer Purchase Order.
- Verify accuracy of purchase orders details to ensure the part number, pricing, MOQ, ship mode and request ship date are correct before SO entry and coordinate with assigned Account Managers/Sales Team for any discrepancies.
- Maintain and upkeep customers.
- Advice and pre alert customer on committed ship dates or any delivery issues to ensure on time delivery commitment to customer.
- Through emails, phone calls, conference calls and other meeting avenues to ensure timely update on customer needs.
- Work closely with internal people and or departments to fulfil customer’s requirements.
- With Planning, Manufacturing, Operations Team, QA down to Shipping Department.
- Worked with internal Singapore folks to manage information regarding customers order on any untimely issues.
- Resolved internally any issue concerning customer orders prior escalating to customer for any would be delayed production related/or any other issues.
- Interact with customers on consigned materials and review customers’ orders per specification.
- Attend weekly conference calls with customer as required.
- Prepare business reports in time for Quarterly Business review as required by immediate CS Manager.
- Monitor and expedite closure for overdue Account Receivables with customer.
- Issue Credit and Debit Memo and rectify inquiries from Finance.
- Participate on any special projects and duties as required by immediate Manager/ Supervisor in support to speed up Production/Operations Team.
- Customer Accountabilities: Texas Instruments (WLCSP/WLB/WLP), Volterra, Broadcom( Assembly and Final Test), Marvel (Assembly and Final Test).
Lead Production Control Planner
STATS ChipPAC Ltd SINGAPORE
Singapore, Singapore
05.2013 - 07.2013
Real Estate Sales Associate
04.2018 - Current
Shop Admin Manager/Owner Philippines
AUNTY’S LAUNDRY SHOP
10.2013 - Current
Production Control Supervisor
INTEGRATED MICROELECTRONICS
Rosa Laguna, Philippines
09.2006 - 07.2007
Production Planner
TEAM PACIFIC CORPORATION
07.1995 - 09.2006
Education
Bachelor of Science Degree - Industrial Engineering
MAPUA Institute of Technology
Skills
Order fulfillment
undefinedTimeline
Real Estate Sales Associate
04.2018 - Current
Shop Admin Manager/Owner Philippines
AUNTY’S LAUNDRY SHOP
10.2013 - Current
Lead Production Control Planner
STATS ChipPAC Ltd SINGAPORE
05.2013 - 07.2013
Lead Customer Service Representative
STATS ChipPAC Ltd
12.2007 - 05.2013
Production Control Supervisor
INTEGRATED MICROELECTRONICS
09.2006 - 07.2007
Production Planner
TEAM PACIFIC CORPORATION
07.1995 - 09.2006
Bachelor of Science Degree - Industrial Engineering
MAPUA Institute of Technology
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