Marilyn Atregenio
Account Manager
General Trias City
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
13
13
years of professional experience
16
16
years of post-secondary education
Work History
Account Manager
Aqua 1
Outsource Company inThailand
11.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Developed and implemented strategies to increase client retention.
- Able to maintain nor deliver more than 10% to 15% of actual sales expectation per month.
Agent Support Specialist
Iqor
Dasmarinas City
11.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided support in over 150 agents that are taking calls per day.
Report Analyst
Iqor
Dasmarinas Cavite
10.2021 - Current
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analysing data maintenance processes.
- Decreased overall error rate accurately and effectively maintaining all required databases, spreadsheets and tracking mechanisms.
- Resolved variances in performance reports through root cause analysis and review of internal performance reports.
- Visualizations and presentations of insights out of data presented.
Administrative Assistant
Moldex Realty Inc.
Quezon City
08.2013 - 05.2016
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
Front Desk Officer
Fragrance Hotel
Singapore
12.2012 - 12.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained transaction security by verifying payment cards against identification.
- Planned coverage needs and organized services to support incoming special events.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Customer Service Representative
Results Manila Inc.
Pasig City
04.2010 - 12.2012
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma in Data Analytics - Data Analytic
Refocus Academy
Philippines 09.2021 - Current
Master of Arts - Public Administration
Rizal Technological University
Pasig City,Philippines 08.2018 - Current
Bachelor of Arts - Theology
International Evangelical College( PIC)
Antipolo City,Philippines 06.2005 - 04.2009
Bachelor of Arts - Secondary Education
Pamantasan Ng Lungsod Ng Pasay (PLP)
Pasay City, Philippines 06.2004 - 06.2005
High School Diploma -
Las Pinas North NAtional High School (LPNNHS)
Las Pinas City, Philippines 06.1998 - 04.2003
Certification - Data Science& Data Analytics With Big Data
MSTCONNECT Education Consultancy
Online 02.2023 - 02.2023
Skills
Client Development
Product and service sales
Account verification
New account creation
Cost reviewing
Trade requirements
Order management
Staff Management
Account development
Account oversight
Business process optimization
Operations
Management collaboration
Excel,python,Power BI,MySQL,PostgreSQL
Timeline
Certification - Data Science& Data Analytics With Big Data
MSTCONNECT Education Consultancy
02.2023 - 02.2023
Account Manager
Aqua 1
11.2022 - Current
Agent Support Specialist
Iqor
11.2021 - Current
Report Analyst
Iqor
10.2021 - Current
Diploma in Data Analytics - Data Analytic
Refocus Academy
09.2021 - Current
Master of Arts - Public Administration
Rizal Technological University
08.2018 - Current
Administrative Assistant
Moldex Realty Inc.
08.2013 - 05.2016
Front Desk Officer
Fragrance Hotel
12.2012 - 12.2013
Customer Service Representative
Results Manila Inc.
04.2010 - 12.2012
Bachelor of Arts - Theology
International Evangelical College( PIC)
06.2005 - 04.2009
Bachelor of Arts - Secondary Education
Pamantasan Ng Lungsod Ng Pasay (PLP)
06.2004 - 06.2005
High School Diploma -
Las Pinas North NAtional High School (LPNNHS)
06.1998 - 04.2003