Marilyn Alvarico
Mandaluyong City, Metro Manila
Summary
Dedicated and compassionate Patient Care Coordinator with over 10 years of experience in healthcare support and patient management. Proven ability to coordinate care services, manage patient records, and ensure a high level of patient satisfaction. Strong background in communication, scheduling, and collaborating with multidisciplinary teams to deliver efficient and quality care.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Patientcare Coordinator
Healthway Medical Clinic
5th Floor Healthway Medical Clinic Edsa Shangrila
07.2016 - Current
- Coordinated patient appointments and follow-ups to enhance clinic efficiency.
- Collaborated with healthcare providers to streamline patient care processes.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Education
Elementary Education
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines03-2015
Skills
- Critical thinking skills
- Organizational skills
- Appointment scheduling
- Communication
- Time Management
- Problem-Solving
- Customer Service
- Team Collaboration
Certification
Certificate of Recognition being the highest recipients of commendations.
Certificate of Completion completing 2 day training Care beyond Care: Championing the Art of Human Centric Care.
Timeline
Patientcare Coordinator
Healthway Medical Clinic
07.2016 - Current
Elementary Education
Jose Rizal University
Reference
Ms. Joyce Vanta
Customer Relation Supervisor
Ms. Lilibeth Pastor
Admin
Ms. Cherrylyn Abanador
Patient Care Coordinator