Marilou Valdes

Assisted customers with inquiries regarding paycheck copies and work hour confirmations.
Served as first point of contact for customer calls seeking assistance with payroll issues.
Resolved customer requests to correct reported work hours efficiently.
Provided accurate information to ensure clarity in customer transactions.

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Maximised customer satisfaction by resolving service issues promptly.

Achieved service time and quality targets through effective teamwork and collaboration.

• Managed customer complaints with calm, clear communication and problem-solving techniques.
• Maintained clean and safe working environments to minimize accident risks.
• Collaborated with team members to consistently meet target goals.

• Handled high-volume telephone calls to address and resolve customer queries.
• Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
• Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
• Used excellent and efficient problem-solving skills to address and resolve complex customer issues.

• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
• Assisted with daily living activities, promoting independence amongst elderly clients.
• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

• Assisted customers with product-related questions, feedback and complaints.
• Maximised customer satisfaction by resolving service issues promptly.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Processed and issued product orders and service upgrades for customers.