Summary
Overview
Work History
Education
Skills
References
Certification
Personal Data
Language Spoken
Timeline
Generic
Marilou Pineda

Marilou Pineda

Macau

Summary

To utilize the best of my abilities in a well oriented company that provides extensive training for career growth and advancement in skills and knowledge in the field of your management.

A confident and approachable individual who has the commitment, enthusiasm and energy needed to succeed in a role as a Floor Supervisor, Trainer in Hospitality/Housekeeping Supervisor. Can develop & train a housekeeping team, cleaners and household services as well to deliver a high level of service. Has experienced of looking after a hotel that has over 732 bedrooms and 109 residential including 16 suites and has a fully equipped Gym with pool and outlet’s and Public area as well. I also trained staffs in Recruitment Company. As a true professional I will always be a 'hands on' part of the Department. Right now I’m looking for My next step in what to date has been a very successful career and wants to join a reputable company.

Overview

24
24
years of professional experience
1
1
Certification

Work History

FLOOR SUPERVISOR

GALAXY ENTERTAINMENT GROUP ANDAZ HOTEL
07.2023 - Current
  • Pre opening team of HK
  • In charge for allocating of task to HK
  • Preparing monthly inventory of stocks
  • Responsible of training for the new staffs
  • Hands on checking of rooms (VIP, occupied, vacant clean, arrival etc.)

HOSPITALITY TRAINER

AL MAWARID RECRUITMENT COMPANY
09.2017 - 09.2022
  • In charge for encoding new arrivals in the system
  • Escalation of task and database update
  • Responsible for creating of training tools and materials
  • Manuals and delivering training programs on hospitality operations and customer service
  • Also conduct training classes demonstrating proper work techniques and practical skills in work settings
  • Good hospitality trainers have a combination of practical experience, excellent communications skills and a positive customer service attitude.

SENIOR HOUSEKEEPING SUPERVISOR

AL MANDOOS INTERNATIONAL HOTEL
08.2015 - 03.2017
  • In charge for planning, organizing, developing, and directing the Overall operation of Housekeeping Department
  • Responsible of monitoring Laundry Area, supervise housekeeper
  • Authorized for stocks, ordering cleaning products & scheduling of shifts
  • Training new employees & taking corrective actions when necessary
  • Making an inventory monthly report & daily housekeeping report

CROSS TRAINED HOUSEKEEPING SUPERVISOR / HOUSEKEEPING

W HOTEL & RESIDENCES
11.2012 - 12.2014
  • Supervisors assistant during operation and training
  • Responsible for maintaining the housekeeping area clean and organize
  • Need to acknowledge the task of superiors and manager at given time
  • Responsible for guest satisfaction especially for cleaning rooms (departure and arrivals)
  • Vacuum carpeted area, balcony, and rooms.

HOUSEKEEPING / CLEANER

ABU DHABI NATIONAL COMPASS (ADNH COMPASS)
09.2009 - 11.2011
  • Operates various types of motorized cleaning equipment
  • Regularly fills up the cleaning checklist
  • Maintains the highest quality of cleanliness in the designed area
  • Supervises a small group of staff for minor special cleaning requirements

ALL AROUND CREW / CREW TRAINOR

JOLLIBEE FOODS CORPORATION
02.2001 - 06.2009
  • Perform as a team to meet the expectation of our customers
  • Trained incoming crews for their corresponding station
  • Reliever of crews when needed
  • Assist managers for their needs
  • Knowledgeable for all stations (cashier, dine in, kitchen area & back up)
  • Attend training of company to serve as a model to incoming crews

Education

BUSINESS INFORMATION & MANAGEMENT -

AMA COMPUTER LEARNING CENTER
Caloocan City Philippines
03.2001

Graduated - undefined

ZARAGOZA HIGH SCHOOL
03.1995

Skills

  • Supervise housekeeping department, managing laundry of hotel & in house guest, preparing monthly inventory of linens & amenities
  • Assisting of maintenance/engineering department
  • Can provide room satisfactions, housekeeping task sheet, schedules
  • Can link between front office, housekeeping, f & b & kitchen area
  • Knows how to operate various types of motorized cleaning equipment's
  • 5years’ experience in housekeeping experience with increasing responsibility
  • Proficient in responding to guests’ queries and resolving problems efficiently
  • Outstanding interpersonal and leadership skills
  • Exception customer orientation
  • Excellent communication skills
  • Computer Literate
  • The ability to encourage and motivate staff
  • The ability to cope with problems and emergencies and make effective decisions
  • Highly Self Motivated
  • Time Management

References

Available Upon Request.

Certification

  • KYC TRAINING CERTIFICATES COURSES, Riyadh City, 2021-12-01, 2022-03-01
  • CERTIFICATE OF APPRECIATION AL MAWARID COMPANY, 2020-01-01
  • LEADERSHIP SKILLS AND DEVELOPMENT TRAINING PROGRAM, 2018-06-15
  • CERTIFICATE OF APPRECIATION (AL MANDOOS HOTEL), 2015-08-25
  • EMPLOYEE OF THE MONTH (AL MANDOOS HOTEL), 2015-08-01
  • CERTIFICATION OF COMPLETEMENT (DOHA, QATAR) STYLE TALENT COACH (HOUSEKEEPING SUPERVISOR), 2014-06-01, 2014-08-01
  • CERTIFICATE OF TRAINING ECOLAB W HOTEL & RESIDENCES (DOHA, QATAR), 2013-05-22
  • HAZARD ANALYSIS CRITICAL CONTROL POINT (HACCP), DUBAI, UNITED ARAB EMIRATES, 2010-09-21
  • CERTIFIED CREW TRAINER/JOLLIBEE FOODS CORP., 2001-04-14

Personal Data

  • Age: 45
  • Height: 5'3
  • Weight: 149 lbs.
  • Passport Number: P0480081B
  • Title: Floor Supervisor/Hospitality Trainer
  • ID Type: Passport
  • ID Number: P0480081B
  • Date of Birth: 1978-12-12
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single

Language Spoken

  • Tagalog, Mother Tongue
  • English, Fluent
  • Arabic, Intermediate

Timeline

FLOOR SUPERVISOR

GALAXY ENTERTAINMENT GROUP ANDAZ HOTEL
07.2023 - Current

HOSPITALITY TRAINER

AL MAWARID RECRUITMENT COMPANY
09.2017 - 09.2022

SENIOR HOUSEKEEPING SUPERVISOR

AL MANDOOS INTERNATIONAL HOTEL
08.2015 - 03.2017

CROSS TRAINED HOUSEKEEPING SUPERVISOR / HOUSEKEEPING

W HOTEL & RESIDENCES
11.2012 - 12.2014

HOUSEKEEPING / CLEANER

ABU DHABI NATIONAL COMPASS (ADNH COMPASS)
09.2009 - 11.2011

ALL AROUND CREW / CREW TRAINOR

JOLLIBEE FOODS CORPORATION
02.2001 - 06.2009

Graduated - undefined

ZARAGOZA HIGH SCHOOL

BUSINESS INFORMATION & MANAGEMENT -

AMA COMPUTER LEARNING CENTER
Marilou Pineda