Marilou L. Padayao
Cagayan De Oro City
Summary
Position Desired F&B Waitress I will ensure that all guests are served to the company standard in the bar or lounge areas.Responsible to promote and ensure that the highest standards of hospitality and welcome are demonstrated at all the times within all food and beverage areas, you will serve and explain including ingredients and discussing any allergy information, take and deliver accurate drink orders to guest as per the hotel standards. Build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest,also to handle daily team member relations and encourage problem solving by team member through proper training and empowerment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Waiter
Magsaysay Marine Corporation/Aida
08.2023 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Assisted with bartending duties during high-volume shifts.
- Participated in daily entertainment programs to create an engaging atmosphere for passengers during their stay onboard the ship.
- Maintained comprehensive knowledge of ships'' layouts and services offered to provide accurate information to passengers upon request.
- Assisted guests with special requests and accommodations, ensuring a memorable and enjoyable cruise experience.
- Managed passenger inquiries and resolved issues promptly, maintaining a high level of customer satisfaction throughout the journey.
F&B Staff
Capitol Hotel@ Byblos
06.2018 - 11.2020
- As a F&B staff; as a waitress in a RUSSIAN CLUB am so aggressive to work so hard, showing my capable excellent knowledge that i learned from my previous experience into other company, I can manage the busyworks , I can manage the high pressure, I can do up selling, I can handle the customers behaviour either in a worse situation, I can manage Reservation for the VIP guests and I can handle their request and can give them excellent service
- I am so alert in the floor crowded and work initiative, Until the company found out my capable; so they decide to gave me promotion As a Bar head waitress is my responsible to ensure prompt and courteous service to the customers and make them feel special and important,treat as well like a good friends
- And as a head it's my Responsible to handle my co waitress or F&B staff to train and to guide them well when they're in trouble and train them very well to serve excellent service.be a good team leader
F&B Waitress
DORUS HOTEL LCC
08.2017 - 08.2018
- As a F&B waitress it's my responsible duties to give a good service and excellent satisfaction to our all guest or to our all customers
Bar Waitress
VERTU CLUB
06.2016 - 01.2017
- As a Bar waitress is my responsible to take welcome our guest, guide until they can sit, and take order and serve very well
Puppet Artist
FUJAIRAH HOTEL LCC
08.2013 - 04.2015
- As one of a puppet artist its our responsible to gave them a good entertainment show together with my dancer and band group
Education
Bachelor Of Science - Business Administration
Capitol University
Cagayan De Oro City, Misamis Oriental06.2011
Skills
- Leadership
- Flexible working
- Hardworking
- Verbal communication
- Honesty
Languages
English
Bisaya
Tagalog
Position Desired
F&B Waitress
Assistant manager
Personal Information
- Age: 34
- Date of Birth: 03/08/90
Certification
Smilling Star
Promotion growth
Timeline
Bar Waiter
Magsaysay Marine Corporation/Aida
08.2023 - Current
F&B Staff
Capitol Hotel@ Byblos
06.2018 - 11.2020
F&B Waitress
DORUS HOTEL LCC
08.2017 - 08.2018
Bar Waitress
VERTU CLUB
06.2016 - 01.2017
Puppet Artist
FUJAIRAH HOTEL LCC
08.2013 - 04.2015
Bachelor Of Science - Business Administration
Capitol University
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