Marilou Joven Paulo
Baguio City,BEN
Summary
Dedicated non-medical care provider with over three years of experience delivering compassionate in-home support. Proficient in managing domestic responsibilities, assisting clients with self-care and hygiene, and fostering meaningful companionship. Expertise includes working with diverse age groups, including children and the elderly, while skillfully anticipating and addressing individual needs. Recognized for a friendly demeanor and exceptional attention to detail, ensuring a comfortable and safe environment for all clients.
Overview
18
18
years of professional experience
Work History
Caregiver
11.2022 - Current
- Offering companionship to patient.
- Taking clients to their medical appointments, the grocery store and other important places
- Managing medications
- Preparing meals
- Keeping her room clean and doing laundry
- Providing bathing and dressing assistance
- Keeping proper care records
- Communicating with medical professionals about the patient care plan
Caregiver
06.2025 - 07.2025
- Assisting in Bathing and hygiene
- Administering medication and Insulin injection
- Monitoring blood sugar
- Wound care
- Assisting in setting up and administering CPAP machine
- Supports daily basic needs like feeding, measuring liquid intake and output
- Vital sings monitoring
Reliever Caregiver
04.2025 - 05.2025
- Personal care assistance
- Assisting with bathing and grooming
- Administering medications
- Meal preparation and feeding thru NGT
- Monitoring vital signs and fluid intake and output
- Mobility Assistance
Caregiver
02.2024 - 02.2025
- Vital signs monitoring
- Assisting in daily activities
- Bathing and grooming and personal hygiene assistance
- Managing medications
- Meals preparations
- Taking clients to their medical appointments, the grocery store and other important places
- Keeping proper care records
- Communicating with medical professionals about the patient care plan
Reliever Caregiver
12.2023 - 12.2023
- Managing medications
- Mobility assistance
- Grooming and personal hygiene assistance
- Vital signs monitoring
- Meals preparations
- Communicating with the family and monitoring medications
Reliever Caregiver
08.2023 - 08.2023
- Vital signs monitoring
- Mobility assistance
- Bathing and grooming and personal hygiene assistance
- Managing medications
- Meals preparations
- Taking clients to their medical appointments, the grocery store and other important places
Facebook moderator
Sana All P-raffle
07.2021 - 10.2021
- Answers inquiries via messenger.
- Sells tickets for the raffle.
- Make sure that all the information provided by the client are correctly written on their ticket/s.
- Daily sales report.
- Forwarding of sold tickets for encoding.
Facebook moderator
Sana All P-raffle
03.2021 - 05.2021
- Answers inquiries via messenger.
- Sells tickets for the raffle.
- Daily report of the daily sales.
- Encodes all sold tickets.
Secretary
Baguio Online Printshop
01.2021 - 03.2021
- Answers inquiries via phone, email, and messenger.
- Daily report of the daily sales.
- Follow ups on the unclaimed print outs.
- Update clients for the delivery of their print outs.
- Reminds clients that their print outs are ready for pick-up.
Business Development Assistant
PH Global JET Express Inc.
08.2019 - 08.2020
- Monitor’s transactions of VIPs of covered branches
- Acquire VIPs
- Caters VIPs concerns like billing inquiries, follow-up on their deliveries, etc.
- Dashboard tutorials of newly approved VIPs
- Make sure that admins and VIPs are aligned for memos and updates
Admin Staff
BeanScoop Photos, Events and Souvenirs
08.2017 - 08.2019
- Assist and entertain walk in clients including phone and email queries.
- Maintains profile/ record of the regular and part time employees.
- Monitors and maintains inventory.
- Initiates transaction with suppliers and monitors delivery.
- Monitor’s transactions.
- Do accounting reports in weekly, monthly, and yearly bases.
- Do inventory reports.
- Process SSS, Pag-ibig, BIR payments.
Chat Support
Chatsmithonline
04.2017 - 06.2017
- Response to Customers’ inquiry in a timely manner.
- Make sure that all information provided is accurate.
- Asked questions provided by the realtor.
Junior Process Associate
Thought Focus Technologies
12.2015 - 05.2016
- Verify employment records.
- Make sure that all information provided is accurate.
Customer Service Superstar
MetroDeal Inc.
07.2012 - 04.2014
- Taking customer queries via telephone and email and providing appropriate response.
- Responding to a customer queries and complaints’ using an appropriate communication method.
- Taking ownership for queries and complaints from first contact resolution.
- Treating our subscribers and future subscribers like royalty.
- Provide excellent customer support that leaves the customer happy and satisfied.
Account Specialist
Magellan E-Support Service Inc.
12.2010 - 03.2012
- Answers incoming call promptly, in accordance with established call-handling procedures.
- Provide concise quality customer service in a professional and courteous manner.
- Interact with fellow team members to enhance team performance.
- Provide excellent customer service by dealing with customers’ inquiries, process request (activation, billing, etc.) and accurately provide other information as needed.
- Demonstrate high sense of urgency.
Customer Support Professional
Stream International GS, Phil. Inc.
09.2009 - 03.2010
- Feeding the customer all the necessary information regarding our product completely and accurately.
- Enrich customers experience in their calls thru courtesy words, etc.
- Prioritize quality of service by bringing the best sales.
- Consistently create a satisfactory experience to our customers by providing world class customer service.
Cashier
MC Home Depot
01.2009 - 06.2009
- Responsible for cash register operations during the assigned shift.
- Professional appearance and demeanor.
- Exceptional Customer service skills.
Cashier
DuckWok Dining Restaurant
06.2008 - 10.2008
- Responsible for the cash register operations during the assigned shift.
- Do the daily, weekly, monthly sales report.
- Do the daily, weekly, monthly inventory of stocks.
- Establish and maintain client relationship.
Cashier
Figaro Coffee Company
04.2007 - 10.2008
- Responsible for the cash register operations during the assigned shift.
- Do the daily, weekly, monthly sales report.
- Do the daily, weekly, monthly inventory of stocks.
- Do the midyear and yearend inventory of equipment and utensils.
- Does the weekly pastry forecast.
- Establish and maintain client relationship.
Education
Certified Nursing Assistant -
01.2007
Bachelor of Science - Nursing
01.2006
Bachelor of Science - Nursing
01.2002
First year first semester
Secondary education - undefined
01.2001
Primary Education - undefined
01.1997
Skills
Elderly care
Personal Information
- Age: 40
- Date of Birth: December 14, 1984
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Trainings Certificates
- 2023-12-18, 2023-12-19, National Institute of Information Technology Baguio, Basic Life Support and First Aid Training
- 2023-02-04, 2023-02-18, Rippling River Nursing Home, 160 hours OJT Caregiving
- 2023-08-18, Association of Solo Parents and Paltiing United Seniors Organization, Community Medical Mission
- 2023-07-09, JCI Las Chicas del Baguio, A Very Special Love-Therafree
- 2022-07-04, 2022-11-19, Medline International Training Institute of Baguio, Inc., Caregiving NCII
- 2019-05-27, 2019-05-29, National Institute of Information Technology Baguio, Bookkeeping
- 2018-06-22, Regional Tripartite Wages and Productivity Board – CAR, Green Productivity Training
- 2015-04-06, 2015-05-29, Baguio City School of Arts and Trades, Cookery National Certificate II
Country Of Residence
Philippines
Living Location
Benguet
Timeline
Caregiver -
06.2025 - 07.2025
Reliever Caregiver -
04.2025 - 05.2025
Caregiver -
02.2024 - 02.2025
Reliever Caregiver -
12.2023 - 12.2023
Reliever Caregiver -
08.2023 - 08.2023
Caregiver -
11.2022 - Current
Facebook moderator - Sana All P-raffle
07.2021 - 10.2021
Facebook moderator - Sana All P-raffle
03.2021 - 05.2021
Secretary - Baguio Online Printshop
01.2021 - 03.2021
Business Development Assistant - PH Global JET Express Inc.
08.2019 - 08.2020
Admin Staff - BeanScoop Photos, Events and Souvenirs
08.2017 - 08.2019
Chat Support - Chatsmithonline
04.2017 - 06.2017
Junior Process Associate - Thought Focus Technologies
12.2015 - 05.2016
Customer Service Superstar - MetroDeal Inc.
07.2012 - 04.2014
Account Specialist - Magellan E-Support Service Inc.
12.2010 - 03.2012
Customer Support Professional - Stream International GS, Phil. Inc.
09.2009 - 03.2010
Cashier - MC Home Depot
01.2009 - 06.2009
Cashier - DuckWok Dining Restaurant
06.2008 - 10.2008
Cashier - Figaro Coffee Company
04.2007 - 10.2008
University of Baguio - Bachelor of Science, Nursing
Pines City Colleges - Bachelor of Science, Nursing
Pines City National High School Quezon Hill Annex - Secondary education,
Quezon Hill Elementary School - Primary Education,
AMA Computer College - Certified Nursing Assistant,
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