Marilou Joven Paulo
Baguio City,BEN
Summary
Dedicated non-medical care provider with over three years of experience delivering compassionate in-home support. Proficient in managing domestic responsibilities, assisting clients with self-care and hygiene, and fostering meaningful companionship. Expertise includes working with diverse age groups, including children and the elderly, while skillfully anticipating and addressing individual needs. Recognized for a friendly demeanor and exceptional attention to detail, ensuring a comfortable and safe environment for all clients.
Overview
18
18
years of professional experience
Work History
Caregiver
11.2022 - Current
- Offering companionship to patient.
- Taking clients to their medical appointments, the grocery store and other important places
- Managing medications
- Preparing meals
- Keeping her room clean and doing laundry
- Providing bathing and dressing assistance
- Keeping proper care records
- Communicating with medical professionals about the patient care plan
Caregiver
06.2025 - 07.2025
- Assisting in Bathing and hygiene
- Administering medication and Insulin injection
- Monitoring blood sugar
- Wound care
- Assisting in setting up and administering CPAP machine
- Supports daily basic needs like feeding, measuring liquid intake and output
- Vital sings monitoring
Reliever Caregiver
04.2025 - 05.2025
- Personal care assistance
- Assisting with bathing and grooming
- Administering medications
- Meal preparation and feeding thru NGT
- Monitoring vital signs and fluid intake and output
- Mobility Assistance
Caregiver
02.2024 - 02.2025
- Vital signs monitoring
- Assisting in daily activities
- Bathing and grooming and personal hygiene assistance
- Managing medications
- Meals preparations
- Taking clients to their medical appointments, the grocery store and other important places
- Keeping proper care records
- Communicating with medical professionals about the patient care plan
Reliever Caregiver
12.2023 - 12.2023
- Managing medications
- Mobility assistance
- Grooming and personal hygiene assistance
- Vital signs monitoring
- Meals preparations
- Communicating with the family and monitoring medications
Reliever Caregiver
08.2023 - 08.2023
- Vital signs monitoring
- Mobility assistance
- Bathing and grooming and personal hygiene assistance
- Managing medications
- Meals preparations
- Taking clients to their medical appointments, the grocery store and other important places
Facebook moderator
Sana All P-raffle
07.2021 - 10.2021
- Answers inquiries via messenger.
- Sells tickets for the raffle.
- Make sure that all the information provided by the client are correctly written on their ticket/s.
- Daily sales report.
- Forwarding of sold tickets for encoding.
Facebook moderator
Sana All P-raffle
03.2021 - 05.2021
- Answers inquiries via messenger.
- Sells tickets for the raffle.
- Daily report of the daily sales.
- Encodes all sold tickets.
Secretary
Baguio Online Printshop
01.2021 - 03.2021
- Answers inquiries via phone, email, and messenger.
- Daily report of the daily sales.
- Follow ups on the unclaimed print outs.
- Update clients for the delivery of their print outs.
- Reminds clients that their print outs are ready for pick-up.
Business Development Assistant
PH Global JET Express Inc.
08.2019 - 08.2020
- Monitor’s transactions of VIPs of covered branches
- Acquire VIPs
- Caters VIPs concerns like billing inquiries, follow-up on their deliveries, etc.
- Dashboard tutorials of newly approved VIPs
- Make sure that admins and VIPs are aligned for memos and updates
Admin Staff
BeanScoop Photos, Events and Souvenirs
08.2017 - 08.2019
- Assist and entertain walk in clients including phone and email queries.
- Maintains profile/ record of the regular and part time employees.
- Monitors and maintains inventory.
- Initiates transaction with suppliers and monitors delivery.
- Monitor’s transactions.
- Do accounting reports in weekly, monthly, and yearly bases.
- Do inventory reports.
- Process SSS, Pag-ibig, BIR payments.
Chat Support
Chatsmithonline
04.2017 - 06.2017
- Response to Customers’ inquiry in a timely manner.
- Make sure that all information provided is accurate.
- Asked questions provided by the realtor.
Junior Process Associate
Thought Focus Technologies
12.2015 - 05.2016
- Verify employment records.
- Make sure that all information provided is accurate.
Customer Service Superstar
MetroDeal Inc.
07.2012 - 04.2014
- Taking customer queries via telephone and email and providing appropriate response.
- Responding to a customer queries and complaints’ using an appropriate communication method.
- Taking ownership for queries and complaints from first contact resolution.
- Treating our subscribers and future subscribers like royalty.
- Provide excellent customer support that leaves the customer happy and satisfied.
Account Specialist
Magellan E-Support Service Inc.
12.2010 - 03.2012
- Answers incoming call promptly, in accordance with established call-handling procedures.
- Provide concise quality customer service in a professional and courteous manner.
- Interact with fellow team members to enhance team performance.
- Provide excellent customer service by dealing with customers’ inquiries, process request (activation, billing, etc.) and accurately provide other information as needed.
- Demonstrate high sense of urgency.
Customer Support Professional
Stream International GS, Phil. Inc.
09.2009 - 03.2010
- Feeding the customer all the necessary information regarding our product completely and accurately.
- Enrich customers experience in their calls thru courtesy words, etc.
- Prioritize quality of service by bringing the best sales.
- Consistently create a satisfactory experience to our customers by providing world class customer service.
Cashier
MC Home Depot
01.2009 - 06.2009
- Responsible for cash register operations during the assigned shift.
- Professional appearance and demeanor.
- Exceptional Customer service skills.
Cashier
DuckWok Dining Restaurant
06.2008 - 10.2008
- Responsible for the cash register operations during the assigned shift.
- Do the daily, weekly, monthly sales report.
- Do the daily, weekly, monthly inventory of stocks.
- Establish and maintain client relationship.
Cashier
Figaro Coffee Company
04.2007 - 10.2008
- Responsible for the cash register operations during the assigned shift.
- Do the daily, weekly, monthly sales report.
- Do the daily, weekly, monthly inventory of stocks.
- Do the midyear and yearend inventory of equipment and utensils.
- Does the weekly pastry forecast.
- Establish and maintain client relationship.
Education
Certified Nursing Assistant -
01.2007
Bachelor of Science - Nursing
01.2006
Bachelor of Science - Nursing
01.2002
First year first semester
Secondary education - undefined
01.2001
Primary Education - undefined
01.1997
Skills
Elderly care
Basic housekeeping
Patient companionship
Patient care
Adaptability and flexibility
Time management
Dependable and responsible
Team collaboration
Multitasking and organization
Respectful and compassionate
Verbal and written communication skills
Flexible schedule and availability
Personal Information
- Age: 40
- Date of Birth: December 14, 1984
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Trainings Certificates
- 2023-12-18, 2023-12-19, National Institute of Information Technology Baguio, Basic Life Support and First Aid Training
- 2023-02-04, 2023-02-18, Rippling River Nursing Home, 160 hours OJT Caregiving
- 2023-08-18, Association of Solo Parents and Paltiing United Seniors Organization, Community Medical Mission
- 2023-07-09, JCI Las Chicas del Baguio, A Very Special Love-Therafree
- 2022-07-04, 2022-11-19, Medline International Training Institute of Baguio, Inc., Caregiving NCII
- 2019-05-27, 2019-05-29, National Institute of Information Technology Baguio, Bookkeeping
- 2018-06-22, Regional Tripartite Wages and Productivity Board – CAR, Green Productivity Training
- 2015-04-06, 2015-05-29, Baguio City School of Arts and Trades, Cookery National Certificate II
Country Of Residence
Philippines
Living Location
Benguet
Timeline
Caregiver -
06.2025 - 07.2025
Reliever Caregiver -
04.2025 - 05.2025
Caregiver -
02.2024 - 02.2025
Reliever Caregiver -
12.2023 - 12.2023
Reliever Caregiver -
08.2023 - 08.2023
Caregiver -
11.2022 - Current
Facebook moderator - Sana All P-raffle
07.2021 - 10.2021
Facebook moderator - Sana All P-raffle
03.2021 - 05.2021
Secretary - Baguio Online Printshop
01.2021 - 03.2021
Business Development Assistant - PH Global JET Express Inc.
08.2019 - 08.2020
Admin Staff - BeanScoop Photos, Events and Souvenirs
08.2017 - 08.2019
Chat Support - Chatsmithonline
04.2017 - 06.2017
Junior Process Associate - Thought Focus Technologies
12.2015 - 05.2016
Customer Service Superstar - MetroDeal Inc.
07.2012 - 04.2014
Account Specialist - Magellan E-Support Service Inc.
12.2010 - 03.2012
Customer Support Professional - Stream International GS, Phil. Inc.
09.2009 - 03.2010
Cashier - MC Home Depot
01.2009 - 06.2009
Cashier - DuckWok Dining Restaurant
06.2008 - 10.2008
Cashier - Figaro Coffee Company
04.2007 - 10.2008
University of Baguio - Bachelor of Science, Nursing
Pines City Colleges - Bachelor of Science, Nursing
Pines City National High School Quezon Hill Annex - Secondary education,
Quezon Hill Elementary School - Primary Education,
AMA Computer College - Certified Nursing Assistant,