Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Marilou Hux

Marilou Hux

Sibonga Cebu

Summary

  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Viewer Experience Advocate

SSG
Cebu City
11.2022 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided technical support for customers with their viewing experience issues.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collaborated with other departments to ensure that customer needs were met when it came to their viewing experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

UPS Call Center Representative

Techmahindra
07.2022 - 10.2024
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Navigated through computer systems to review information and respond appropriately to callers.

Front End Cashier

Harris Teeter
Greenville
05.2018 - 05.2022
  • Verified customer purchases with valid identification.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Offered customers carry-out service at completion of transaction.
  • Assisted customers in locating items throughout the store.
  • Answered customers' questions about products, prices, and availability.
  • Greeted customers warmly and asked if they needed help.

Education

High School Diploma -

Sibonga National High School
Poblacion Sibonga Cebu
04-2006

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Inbound and Outbound Calling
  • High-Energy Attitude
  • Product Knowledge
  • Policies and Procedures Adherence
  • Understanding Customer Needs
  • Problem Resolution

Accomplishments

  • Certificate of Recognition Top Agent for HULU/DSS
  • Certificate of Recognition Top Agent for HULU/DSS
  • Employee of the Month

Languages

BISAYA
First Language
Tagalog
Advanced (C1)
C1
English
Advanced (C1)
C1

Timeline

Viewer Experience Advocate

SSG
11.2022 - Current

UPS Call Center Representative

Techmahindra
07.2022 - 10.2024

Front End Cashier

Harris Teeter
05.2018 - 05.2022

High School Diploma -

Sibonga National High School

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Marilou Hux