Marilou Hux
Sibonga Cebu
Summary
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Viewer Experience Advocate
SSG
Cebu City
11.2022 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided technical support for customers with their viewing experience issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collaborated with other departments to ensure that customer needs were met when it came to their viewing experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
UPS Call Center Representative
Techmahindra
07.2022 - 10.2024
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
Front End Cashier
Harris Teeter
Greenville
05.2018 - 05.2022
- Verified customer purchases with valid identification.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Offered customers carry-out service at completion of transaction.
- Assisted customers in locating items throughout the store.
- Answered customers' questions about products, prices, and availability.
- Greeted customers warmly and asked if they needed help.
Education
High School Diploma -
Sibonga National High School
Poblacion Sibonga Cebu04-2006
Skills
- Customer Service
- Teamwork and Collaboration
- Inbound and Outbound Calling
- High-Energy Attitude
- Product Knowledge
- Policies and Procedures Adherence
- Understanding Customer Needs
- Problem Resolution
Accomplishments
- Certificate of Recognition Top Agent for HULU/DSS
- Certificate of Recognition Top Agent for HULU/DSS
- Employee of the Month
Languages
BISAYA
First Language
Tagalog
Advanced (C1)
C1
English
Advanced (C1)
C1
Timeline
Viewer Experience Advocate
SSG
11.2022 - Current
UPS Call Center Representative
Techmahindra
07.2022 - 10.2024
Front End Cashier
Harris Teeter
05.2018 - 05.2022
High School Diploma -
Sibonga National High School
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