MARILEX P. DOMAGSANG
Marikina
Summary
Looking for a challenging job where I can utilize my talent and knowledge and to learn from the organization and growth with organization.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Transcosmos Asia Philippines Inc
Gilmore, Quezon City
05.2024 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Quality Assurance Apprentice
Transcosmos Asia Philippines
Gilmore, Quezon City
09.2019 - 04.2024
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Collection Specialist
Enzi Corporation
03.2018 - 09.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Used skip tracing and other techniques to locate debtors.
Customer Service Representative
Sterling Global Call Center
Pasig City
07.2015 - 03.2018
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Officer In Charge
TIME COLLECTION INC.
04.2010 - 06.2015
- Conducted data-driven decision-making processes that led to improved organizational performance.
- Maintained strict compliance with regulations, ensuring adherence to established policies and procedures.
- Developed comprehensive training programs tailored to individual skill sets, resulting in increased proficiency among personnel.
- Ensured operational readiness by conducting regular equipment inspections and maintenance routines.
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
Education
Camarines Sur Polytechnic Colleges - Under Graduate of Business Administration
Camarines Sur Polytechnic Colleges
01.2008
La Purisima National High School -
La Purisima National High School
Nabua, Cam. Sur01.2007
Kaunlaran Elementary School -
Kaunlaran Elementary School
Caloocan City01.2003
Skills
- Highly organized and efficient
- Ability to work independently or as a part of a team
- Proven leadership skills and ability to motivate
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Excellent written and verbal communication skills
Accomplishments
- One of the top performers in Appwards since 2020
Educationalattainment
Camarines Sur Polytechnic Colleges, 2008, Undergraduate, La Purisima National High School, 2003-2007, La Purisima Nabua, Cam. Sur, Kaunlaran Elementary School, 1997-2003, Caloocan City
Personal Information
- Age: 34
- Place of Birth: Balut Tondo, Manila
- Height: 5'2"
- Father's Name: Luis T. Domagsang
- Mother's Name: Lilia Elizabeth P. Domagsang
- Date of Birth: 07/23/90
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Certification
Quality Management System
Timeline
Team Leader
Transcosmos Asia Philippines Inc
05.2024 - Current
Quality Assurance Apprentice
Transcosmos Asia Philippines
09.2019 - 04.2024
Collection Specialist
Enzi Corporation
03.2018 - 09.2019
Customer Service Representative
Sterling Global Call Center
07.2015 - 03.2018
Officer In Charge
TIME COLLECTION INC.
04.2010 - 06.2015
La Purisima National High School -
La Purisima National High School
Kaunlaran Elementary School -
Kaunlaran Elementary School
Camarines Sur Polytechnic Colleges - Under Graduate of Business Administration
Camarines Sur Polytechnic Colleges