Marikris Hermosa
Director | Partner Manager | Business Devt.
Quezon City,Metro Manila
Summary
Accomplished, decisive and results-oriented manager with exemplary management and sales qualities. Self-motivated and highly effective in a fast-paced environment requiring strong organizational and planning skills. Work well under pressure while maintaining focus on both immediate and long-term goals. Dependable and exceeds company objectives. Has excellent interpersonal communication skills which builds customer loyalty and maintains good working relationships with associates and clients.
Overview
20
20
years of professional experience
1
1
Language
Work History
Executive VP - Business Development Director
Wolfgate Solutions Inc
Quezon City
01.2019 - Current
- Provide presentations to prospective customers to understand customer requirement and present a solution that will best fit what they need.
- Assess and approve new partners and centers for clients.
- Accounts and agent management including renewals.
- Provided direction and leadership for 25 sales representatives and independent contractors.
- Partnered with Wellcentive strategic solutions team to achieve largest commercial growth in company history.
- Promoted a culture of accountability through regular performance evaluations, constructive feedback, and rewards for exceptional contributions towards company goals.
- Achieved company growth by implementing strategic initiatives and fostering collaboration across departments.
- Developed comprehensive sales training programs that improved team performance and contributed to revenue growth over time.
- Improved financial performance, conducting thorough reviews of expenditure and revenue streams.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Devised and presented business plans and forecasts to board of directors.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Channel Partner Manager, Regional Manager (Dual Role)
SCB Global Ltd.
London
06.2021 - 08.2022
- Manage key accounts and prospective clients ensuring acquisition and service renewal.
- Performs client service review to make sure that we are meeting their expectations and see how we can improve services and present recommendations that would best fit their operations.
- Receives and handles escalations to delegate and guarantee resolution.
- Assist and educate clients of the benefits of our solutions ensuring efficiency and effectiveness of our services.
- Maintain good relationships with Channel partners and agents to ensure priority listing for new project referrals.
- Provide presentations and quotes to prospective customers.
- Conducts weekly and monthly status updates from Technical and Project Management team to executive level managers to ensure project delivery and quality pre and after sales service.
- Account management
- Achieve sales quota and quarterly individual and group targets.
- Manage the daily operation of the Philippine Team
- Oversees recruitment and training.
- General management of the Philippine team including procurement and DTRs.
- Conducting quarterly performance review for appraisals and other objectives.
- Manage budgets, preparation and checking of balance sheets for financial process.
- Established and maintained operational standards for Philippines and London locations.
- Improved customer satisfaction rates by 83% while fostering amazing service deliverables.
- Collaborated closely with internal teams to develop competitive product offerings tailored specifically for our partner network.
- Managed conflict resolution between partners, ensuring timely resolution of issues and maintaining a positive working relationship across all parties involved.
- Organized regular training sessions for channel partners, ensuring they possessed thorough knowledge of products and services offered.
- Established clear performance metrics for partners, enabling accurate tracking of progress and identification of top performers.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
General Manager
Mashunk Trading Corporation
Ortigas Pasig City
05.2017 - 01.2020
- Process improvement and implementation.
- Coordinating business operations.
- Monitoring employee performance and assessment.
- Managing operational costs and budget allocation.
- Coordinates and maintains relationships with clients offshore.
- Customer retention and service reviews.
- Oversees the technical team and attends tech meetings for discussion with customers and their Tech officers.
- Project Manage accounts and assure delivery.
- Handling customer complaints and escalations.
- Approval and creating quotations for customers.
- Planning and development for management and operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Chief Operating Officer
YCOM Reactives
Ortigas Pasig City
11.2012 - 05.2017
- Responsible for the measurement and effectiveness of overall internal and external processes, providing timely, accurate and complete reports on the Company's operating condition.
- In charge of contact center consultancy from build-out to operations.
- Outsource campaigns to other contact centers.
- Coordinates with clients offshore.
- Planning and development for management and operations.
- Train people for Marketing and Outsourcing.
- Organizes company events.
- Work closely with the President& CEO to develop and accomplish goals and strategic plans.
- Responsible for the company's P&L for company's Execom.
- Collates and studies reports from different departments to ensure the company's target is all on track.
- Responsible for compliance checks for every process in the company.
- Dialer / Lead Management
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Streamlined operational procedures, significantly reducing overhead costs by reevaluating vendor contracts and optimizing workforce allocation.
- Monitored key business risks and established risk management procedures.
- Founded performance- and merit-based evaluation system to assess staff performance.
Marketing Manager
Kaiko Video Productions, Webber Website Development Services
Quezon City
01.2008 - 01.2014
- Responsible for acquiring new accounts and maintaining existing clients.
- Sets initial meetings with the clients to get initial feeds on their requirements.
- Follow-up payments and process bank transactions.
- Lead Generation for updated listing of clienteles.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Chief Operating Officer
Nouf Outsourcing Hub Inc.
Ortigas Pasig City
06.2012 - 11.2012
- Does Business Development for the company.
- Responsible for Marketing and Outsourcing.
- Collates and studies all reports from different departments.
- Develops the process and makes sure departments are in compliance with company standards.
- Does planning and management for operations.
- Creates a process for every department.
- Organizes company events.
- Directly coordinates with the CEO of the company for company updates and planning.
- Responsible for company's P&L for company's Execom.
- Responsible for the measurement and effectiveness of overall internal and external processes, providing timely, accurate and complete reports on the Company's operating condition.
- In charge of contact center consultancy from build-out to operations.
- Outsource campaigns to contact centers and Dialer / Lead Management.
- Coordinates with clients offshore.
- Improved operational efficiency, implementing state-of-the-art technology solutions across multiple departments.
Director of Sales
Tritel Communications
Ortigas Pasig City
01.2012 - 06.2012
- Actively meeting with prospective clients and doing sales calls.
- Responsible for Marketing and Outsourcing.
- Collates and studies all reports from different departments.
- Develops the process and makes sure departments are in compliance with company standards.
- Does planning and management for sales operations.
- Directly coordinates with the CEO of the company for company updates and planning.
- Responsible for company's P&L for company's Execom.
- Responsible for the measurement and effectiveness of overall sales processes internal and external, providing timely, accurate and complete reports on the Company's operating condition.
- Coordinates with clients offshore.
Director of Outsourcing
Asetic Corporation (AUTHENTISOURCE NEW COMPANY NAME)
Quezon City
07.2011 - 01.2012
- Responsible for relationships with all the vendors whom we outsource campaigns to.
- Sets sales targets for the Vendors so that they can achieve company goals.
- Acquiring new vendors.
- Creates relationships with clients for new business opportunities.
- Coordinates with all the vendors and the clients for any updates and reports.
- Responsible for updating the company regarding the current status of all the vendors, the clients and the outsourcing department.
- Approves final sales report before releasing vendor payouts.
- Conducts Site visits to make sure that the Vendors are complying with the standards of the company.
- Handles escalations and retention.
- Evaluates Vendor's company for approval before signing the agreement.
- Signs and creates outsourcing agreements between the vendor and the company.
- Training Vendor Managers.
- Conducts training to vendor's agents, trainer and Team Leaders and tech supports to make sure they understand the campaign guidelines and company standards.
- Assist and do training for Vendors' Lead and Dialer Management.
Director of Outsourcing / Vendor Manager
Authentisource Corporation
Quezon City
08.2010 - 07.2011
- Responsible for relationships with all the vendors whom we outsource campaigns to.
- Coordinates with all the vendors and the clients for any updates and reports.
- Conducts Site visits to ensure that the Vendors are complying with the standards of the company.
- Conducts training to vendor's agents, trainer and Team Leaders and tech supports to make sure they understand the campaign guidelines and company standards.
- Submits final sales report for approval before payout.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
Simplified Accounting for -
University of The Philippines
Diliman, QC01.2026
BS - Computer Science
AMA Computer University
Caloocan City01.2003
BS - Accountancy
Lyceum of The Philippines
Manila City01.2001
Skills
Customer engagement
Timeline
Channel Partner Manager, Regional Manager (Dual Role)
SCB Global Ltd.
06.2021 - 08.2022
Executive VP - Business Development Director
Wolfgate Solutions Inc
01.2019 - Current
General Manager
Mashunk Trading Corporation
05.2017 - 01.2020
Chief Operating Officer
YCOM Reactives
11.2012 - 05.2017
Chief Operating Officer
Nouf Outsourcing Hub Inc.
06.2012 - 11.2012
Director of Sales
Tritel Communications
01.2012 - 06.2012
Director of Outsourcing
Asetic Corporation (AUTHENTISOURCE NEW COMPANY NAME)
07.2011 - 01.2012
Director of Outsourcing / Vendor Manager
Authentisource Corporation
08.2010 - 07.2011
Marketing Manager
Kaiko Video Productions, Webber Website Development Services
01.2008 - 01.2014
Simplified Accounting for -
University of The Philippines
BS - Computer Science
AMA Computer University
BS - Accountancy
Lyceum of The Philippines