Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Marika Padua

Marika Padua

Collections Advisee
Quezon City

Summary

Dynamic Collections Agent with proven success at Concentrix in debt negotiation and repayment plan structuring. Expert in managing delinquent accounts while delivering exceptional customer service. Skilled in maintaining professionalism under pressure, resulting in increased client satisfaction and loyalty. Adept at achieving collection goals through effective communication and empathy.

Professional collections specialist with strong focus on team collaboration and achieving results. Skilled in accounts receivable management, negotiation, and dispute resolution. Reliable, adaptable, and known for maintaining high standards and delivering impactful outcomes in dynamic environments. Excellent communication, problem-solving, and analytical abilities.

Overview

10
10
years of professional experience

Work History

Collections Agent

Concentrix
08.2014 - 03.2020
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized
  • Worked in call center environment handling manual and automatically dialed outbound
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Customer Service Representative

Convergys
06.2010 - 03.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Nursing

Dr. Carlos Lanting College
Quezon City

Skills

Debt management

Timeline

Collections Agent

Concentrix
08.2014 - 03.2020

Customer Service Representative

Convergys
06.2010 - 03.2012

Bachelor of Science - Nursing

Dr. Carlos Lanting College
Marika PaduaCollections Advisee