Marijoy Lorica
Suyo,Ilocos Region
Summary
Detail-oriented and highly organized Data Entry and Customer Service Representative. Proficient in Microsoft Office Suite, CRM systems, and various data management software. Adept at handling high volumes of data entry with accuracy and efficiency, while maintaining a strong focus on customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Appointment Setter
Custom Virtual Solutions
- Reach out to potential clients via phone calls, emails, or social media platforms like LinkedIn to introduce the company's services and gauge interest
Data Entry Specialist
Custom Virtual Solutions
03.2024 - 10.2024
- Involves inputting data information in the system or database
- This can include typing text, entering numbers or scanning documents
- It's a crucial task in many industries to ensure accurate and organized records
Customer Service Representative
Alorica Inc.
03.2022 - 02.2023
- I am first point of contact for customers who questions or issues with company's products and services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Business Administration - Office Management
University of Northern Philippines
Candon, Ilocos RegionSkills
- Attention to Details
- Time Management
- Communication Skills
- Patience
- Multitasking
- Problem Solving
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Certification
Data Entry
English for Tourism Professionals
Lead Generation
Graphic Design
Call Center (COE)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Specialist
Custom Virtual Solutions
03.2024 - 10.2024
Customer Service Representative
Alorica Inc.
03.2022 - 02.2023
Appointment Setter
Custom Virtual Solutions
Associate of Business Administration - Office Management
University of Northern Philippines
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