MARIJO AJON
Trece Martires City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Tier 2 Customer Service Representative
Teletech Philippines
09.2018 - Current
- Answering, in chat, email or phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Taking customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Providing information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
- TSR 1 and 2
- Inbound and outbound call for technical assistance in internet service. Troubleshooting and isolation test to identify the main issue of the connection of the internet service.
- Providing quick resolution and satisfaction of the internet service.
- Assisting bill issues and de-escalating customer issues.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Alorica Teleservices Inc.
10.2016 - 08.2018
- Ensure excellent, high quality customer service, satisfaction and resolution of queries.
- Accept an assignment in any work place/ site that company seems would best serve the business interest of the company.
- Managed complex customer accounts, ensuring accurate information and timely updates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Agree to work on a shifting schedule that includes weekends.
- Managed high-volume call flow, ensuring prompt assistance to customers.
- Maintained high levels of professionalism while addressing escalated customer concerns effectively.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Food Counter Attendant at Mc Donald’s
Laprairie Food Services Ltd.
03.2013 - 08.2015
- Prepare, heat, and finish cooking simple food items.
- Take orders and serve customers at food counters.
- Clean and clear tables, clean kitchen areas and counters, wash dishes.
- Perform various other activities to assist workers who prepare food and beverages.
- Perform closing and opening at the store.
- Assist with inventory and stocking.
Education
Bachelor of Science - Computer Engineering
San Sebastian College - Recoletos
Cavite City10.2001
High School Diploma -
Las Piñas National High School
Las Pinas, Metro Manila, Philippines03.1997
Elementary School -
Gregorio Paradero Elementary School
Tuy, Batangas03.1993
Skills
- Organized team player
- Customer service-focused
- Customer issue resolution
- Effective communication skills
- Professional demeanor
- Self-motivated team player
References
- Joanna Grace, Lascano, Team Lead, +639452977297
- Grace, Nablo, Business Owner, +639176543483
- Alexis, Ajon, Production Technician, +639675143801
Timeline
Tier 2 Customer Service Representative
Teletech Philippines
09.2018 - Current
Customer Service Representative
Alorica Teleservices Inc.
10.2016 - 08.2018
Food Counter Attendant at Mc Donald’s
Laprairie Food Services Ltd.
03.2013 - 08.2015
Bachelor of Science - Computer Engineering
San Sebastian College - Recoletos
High School Diploma -
Las Piñas National High School
Elementary School -
Gregorio Paradero Elementary School