Marife Gigantone
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Alorica
Muntinlupa City
04.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Telemarketer
Staff Alliance (Metrobank
Pasay City
08.2016 - 09.2018
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Streamlined internal processes within the telemarketing department for improved efficiency in handling leads and closing deals.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
Education
Bachelor Of Business - Business Administration
Solis Institute of Technolog
Sorsogon 06.2010 - 04.2014
Skills
Call Management
Timeline
Customer Service Representative
Alorica
04.2021 - Current
Telemarketer
Staff Alliance (Metrobank
08.2016 - 09.2018
Bachelor Of Business - Business Administration
Solis Institute of Technolog
06.2010 - 04.2014
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