MARIE ZESCA DUMLAO
Client Account Executive - Senior Analyst
Makati City
Summary
With eight years of professional experience in an administrative capacity, my skills as an analyst and assistant are finely honed. Throughout my career, I have provided support to both individual professionals and entire departments, showcasing flexibility, focus, and diplomacy. These roles have allowed me to successfully demonstrate these qualities. Now, I am excited to bring the wealth of knowledge and insight gained from these diverse experiences to contribute to the success of your company.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Client Account Executive - Senior Analyst
PricewaterhouseCoopers Acceleration Center Manila
09.2022 - Current
- Monitored and tracked Administrative Task within the Sector
- Escalate themes/concerns of the delivery team to Operations Manager and / or Sector Leader, as needed
- Collaborate with cross-functional teams to execute account-related projects successfully
- Maintain and contribute to the development of account management procedures.
- Implement business initiatives including prompt corrective action plans for teams with below threshold performance and productivity
- Take actions on issues which prevent teams from working effectively
- Liaise with stakeholders on a regular basis to understand delivery timetables and client service expectations
- Assist in assigning work based on the team's availability and capacity, which may include contributing to sustainable utilization of delivery team resources across the PwC Acceleration Center
- Identify, present, and suggest areas for process automation specifically in areas relating to project management
- Drafted letters, charts and financial reports to keep staff informed of progress.
Marketing Assistant
Keyland Corporation
09.2016 - 09.2022
- Provides support and coordination with Sales Team on monitoring and documentation of booked sales
- Provide weekly report of team activities and monitoring of attendance of sellers
- Ensuring that all buyer's documents and requirements are complied with and submitted within the prescribed period
- Acting as the bridge between the sales force and back room support
- Respond promptly to inquiries, questions and concerns of the client
- Substitutes for the Front Desk Associate acting as sales support when needed
- Perform other duties as assigned
- Recruits and Orients new Broker Partners of Projects, policies and house rules, procedures, benefits, support and company's expectation
- Responsible for the accurate, timely and efficient delivery of various administrative tasks such as tripping vehicle requests, sample computation sheets, and marketing materials needed
- Responsible for the accurate and timely processing of monthly sales activities budget request
- Monitors the productivity and efficiency of the Broker Partners
- Site Visit and Presenting the Project to Prospect Buyers
Executive Assistant
Moreno and Associates Attorney's-at-Law
12.2014 - 01.2016
- Serves as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the President
- Manage day to day activities, meeting and appointments of the President
- Researches, prioritizes, and follows up on incoming issues and concerns addressed to the President, including those of a sensitive or confidential nature
- Determines appropriate course of action, referral or response
- Maintaining the new and old company records
- Keeping up with office supply inventory
- Making sure that everything is in place for the office to run smoothly
- Basic Administrative Tasks (answering phone, photocopying, mailing, filing documents, word processing, internet)
Administrative Assistant
Philippine Business for Social Progress
08.2014 - 10.2014
- Attended orientation and actual training as administrative assistant from Finance and Administrative Support Team (FAST)
- Assisted in the physical set-up of the workshop venue
- Ensured that workshop materials, equipment and other logistics were available at all times during the workshop
- Facilitated registration of participants and distribution of workshop materials and handouts
- Facilitated the computation and payment of transportation and meal reimbursements of workshop participants
- Compiled the transportation and meal reimbursement to IMPACT Finance
Education
Bachelor of Arts - International Studies
06.2010 - 04.2014
Colegio Dela Immaculada - undefined
06.2000 - 04.2010
Skills
Efficient Task Management
Proactive Initiative
Resilience in Challenging Situations
Relationship Building
Responsive to New Challenges
Team-Oriented Approach
Innovative Thinking
Adaptable Learner
Simultaneous Task Execution
Proficient Time Management
Strategic Decision Making
Strategic Problem Solving
Active Listening Ability
Results-Driven Leadership
Proficient in Computer Applications
Skilled in Microsoft Office Applications
Customer Relations
Power BI
Skilled in Google Suite Tools
Document Organization
Language Expertise
- English
- Filipino
Timeline
Client Account Executive - Senior Analyst - PricewaterhouseCoopers Acceleration Center Manila
09.2022 - Current
Marketing Assistant - Keyland Corporation
09.2016 - 09.2022
Executive Assistant - Moreno and Associates Attorney's-at-Law
12.2014 - 01.2016
Administrative Assistant - Philippine Business for Social Progress
08.2014 - 10.2014
Far Eastern University - Bachelor of Arts, International Studies
06.2010 - 04.2014
Colegio Dela Immaculada Dela Concordia - Colegio Dela Immaculada,
06.2000 - 04.2010