MARIE TONI TAN
CITY OF NAGA
Summary
Dynamic leader with a proven track record at Robinsons Inc., excelling in customer service and retail inventory management. Spearheaded initiatives that significantly enhanced team productivity and customer satisfaction. Skilled in fostering professional growth through effective training and mentoring, while promoting a positive work environment and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
Robinsons Inc.
09.2006 - 09.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Private School Teacher
Mary Help of Christians School Cebu Inc.
09.2005 - 03.2006
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Increased student engagement by incorporating multimedia and interactive activities into lessons.
- Enhanced learning experiences for students by developing and implementing differentiated instruction strategies.
- Collaborated with colleagues to develop interdisciplinary lesson plans, fostering a holistic approach to education.
Cashiering Supervisor - Operations
Robinsons Department Store - Fuente
09.2003 - 08.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Deaprtment Head
Robinsons Department Store- Robinsons Retail Holdings
09.2000 - 09.2002
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
Education
Bachelor of Science - Education
St. Theresa's College Cebu
Cebu City, Province Of Cebu, Philippines03-2005
Bachelor of Arts - Mass Communication
St. Theresa's College
Cebu City, Province Of Cebu, Philippines03-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Training and mentoring
- Cash management
- Retail inventory management
- Employee training
Timeline
Store Manager
Robinsons Inc.
09.2006 - 09.2010
Private School Teacher
Mary Help of Christians School Cebu Inc.
09.2005 - 03.2006
Cashiering Supervisor - Operations
Robinsons Department Store - Fuente
09.2003 - 08.2005
Deaprtment Head
Robinsons Department Store- Robinsons Retail Holdings
09.2000 - 09.2002
Bachelor of Science - Education
St. Theresa's College Cebu
Bachelor of Arts - Mass Communication
St. Theresa's College
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