Marie Toni Tan
AB Mass Communication And Teacher
Naga City
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Owner
Malthus Catering And Rental Services
08.2011 - 08.2023
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Store Manager
Robinson Department Store - Cebu Fuente Branch
Cebu City
09.2007 - 08.2011
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Implements promotional activities and evaluates its impact to store sales.
- Initiates projects and activities that will help generate or improve sales.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Teacher
Mary Help Of Christians School Cebu
09.2005 - 03.2007
- Class adviser of Grade 2 pupils.
- Handled English and Science subjects
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Owner
Cuppie Break By Solange
03.2013 - Current
- Prepare and bake variety of baked goods
- Main cake decorator
- Communicates with costumers
- Decorates venue for dessert buffet packages
- Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Cashiering Supervisor - Operations
Robinsons Department Store Cebu
03.2004 - 09.2005
- Meets required monthly sales quota for Gift Certificates
- Checks and accounts call card sales and Gift Certificates
- Trains newly hired cashiers on their standard work procedures required in their performance of their functions
- Handles all customer related complains
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Department Head
Robinsons Department Store- Robinsons Retail Holdings
09.2000 - 03.2004
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
- Increased department efficiency by streamlining processes and implementing new technologies.
- Served as a liaison between the department and other divisions within the company, facilitating strong working relationships that contributed to successful projects.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Education of Individuals in Secondary Special Education Programs
St. Theresa's College
21 Juana Osmeña St, Cebu City, 6000 Cebu 04.2001 -
Bachelor of Arts - Mass Communications
St. Theresa's College Cebu
21 Juana Osmeña St, Cebu City, 6000 Cebu 04.2001 -
Skills
Business Management
Regulatory Compliance
Budget Administration
Labor Relations
KPI Management
Administrative Oversight
Marketing
Sales management
Small business operations
Project estimating
Strategic Planning
Financial Planning
Team Oversight
Business Planning
Budget Development
Employee Development
Timeline
Owner
Cuppie Break By Solange
03.2013 - Current
Owner
Malthus Catering And Rental Services
08.2011 - 08.2023
Store Manager
Robinson Department Store - Cebu Fuente Branch
09.2007 - 08.2011
Teacher
Mary Help Of Christians School Cebu
09.2005 - 03.2007
Cashiering Supervisor - Operations
Robinsons Department Store Cebu
03.2004 - 09.2005
No Degree - Education of Individuals in Secondary Special Education Programs
St. Theresa's College
04.2001 -
Bachelor of Arts - Mass Communications
St. Theresa's College Cebu
04.2001 -
Department Head
Robinsons Department Store- Robinsons Retail Holdings
09.2000 - 03.2004
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