JEFFREY KURT TAN
Tagbilaran City,Philippines
Summary
Dedicated leader with seven years of comprehensive experience in management roles, focused on operational excellence and delivering quality results that positively influence programs through leadership development and accountability.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Operations Manager
IBEX Global Solutions Inc.
10.2019 - Current
- Maintained operational rigor and excellence through management of people, clients, and stakeholders.
- Supported team managers and SMEs in achieving competency and excellence via coaching sessions, focus group discussions, and business-driven workshops to refine their skillsets.
- Managed absenteeism, adherence, and attrition to support programme revenue growth.
Assistant Manager
Optum Global Solutions, Inc.
09.2017 - 10.2019
- Ensure we meet overall business KPI's through handling a team composed of 15 advocates and make sure each team member delivers the best result in line with business KPI and client targets.
- Provides guidance on each advocate through coaching or feedback session that aims to enhance their skillset at a masterful level ensuring they provide the best customer experience.
- Is in charge of making sure all the team members commit to work specific to attendance and develops accountability in accordance with the company policies.
Customer Service Advocate
Optum Global Solutions, Inc.
11.2015 - 09.2017
- Is in charge of handling insurance details for health care providers specific to member benefits, claims, & eligibility
Education
Bachelor of Science - Business Administration, Marketing Management
University of Bohol
Tagbilaran, BOH01-2015
Skills
- Leadership experience
- Time management
- Effective communication
- Pressure resilience
- Adaptability
LANGUAGE
English
Tagalog
Interests
- I am a fitness advocate and I have been dedicated to resistance training 9 years and counting
CHARACTER REFERENCE
Monaliza Santillan | Operations Manager - Mobile #: 09765126197 Email Address: Lizsantillan.sd@gmail.com
Timeline
Operations Manager
IBEX Global Solutions Inc.
10.2019 - Current
Assistant Manager
Optum Global Solutions, Inc.
09.2017 - 10.2019
Customer Service Advocate
Optum Global Solutions, Inc.
11.2015 - 09.2017
Bachelor of Science - Business Administration, Marketing Management
University of Bohol