Open To Work
MARIETA BALDAPAN ALICABA
Mandaue City
Work Preference
Summary
Provided exceptional customer service and performed administrative tasks in a dynamic healthcare environment, utilizing extensive skills and knowledge.
Overview
24
24
years of professional experience
Work History
Patient Coordinator
University of Cebu Medical Center
Mandaue City
11.2025 - Current
- Coordinated patient appointments and managed scheduling systems to optimize clinic workflow.
- Provided support to patients in navigating healthcare processes and services efficiently.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Communicated effectively with medical staff to ensure seamless patient care delivery.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
Administrative Assistant I
Mines and Geosciences Bureau VII
Mandaue City, Philippines
03.2023 - Current
- Delivered high-quality documentation by efficiently preparing and encoding letters, reports, and technical documents. Achieved successful outcomes in drafting and finalizing certifications and memoranda, resulting in improved operational workflow. Produced comprehensive technical documents that supported organizational objectives and enhanced stakeholder communication.
- Maintain and upkeep of the computers, printers, and photocopying equipment of the division.
- Keep and maintain an updated and well-organized file of MMD documents.
- Record and file incoming and outgoing communications.
- Coordinate with other Office/Division on matters of follow-up and request.
- Perform other works assigned from time to time.
HMO Coordinator
The Hospital at Maayo
Mandaue City, Philippines
04.2024 - 03.2025
- Delivered high-quality documentation by efficiently preparing and encoding letters, reports, and technical documents. Achieved successful outcomes in drafting and finalizing certifications and memoranda, resulting in improved operational workflow. Produced comprehensive technical documents that supported organizational objectives and enhanced stakeholder communication.
- Maintain and upkeep of the computers, printers, and photocopying equipment of the division.
- Keep and maintain an updated and well-organized file of MMD documents.
- Record and file incoming and outgoing communications.
- Coordinate with other Office/Division on matters of follow-up and request.
- Perform other works assigned from time to time.
Medical Records Staff
University of Cebu Medical Center
Mandaue City, Philippines
01.2020 - 04.2024
- Delivered accurate live birth records for newborns, confirming data integrity prior to submission to the local civil registrar's office.
- Executed the registration of live births with the local civil registrar's office.
- Produced death certificates for deceased patients, guaranteeing data accuracy before dispatch to the business office for release.
- Fulfilled patient requests for critical documents, including medical certificates and medical abstracts related to admissions.
- Achieved well-organized and updated patient records through diligent management.
- Drove departmental compliance with necessary standards for efficient medical records operations in an ambulatory care facility.
- Approved and certified required documents for patients to facilitate insurance claims and other financial assistance needs.
- Resolved inquiries related to patient medical records effectively.
- Managed front desk operations, assessing individual requests for admission and discharge records.
Information Staff
University of Cebu Medical Center
Mandaue City, Philippines
06.2015 - 01.2020
- Meeting and greeting visitors to the company in a warm, respectful and courteous manners.
- Operate telephone switchboard to answer, screen, and forward calls to specific department.
- Exercise utmost diplomacy and tact to provide excellent customer service satisfaction.
- Deal with the patient complaints that may have dissatisfaction of service.
- Direct customer queries such as clinic number, patient's room number and doctor's schedule.
Data Encoder
Mines and Geosciences Bureau R7
Banilad Mandaue City, Philippines
11.2013 - 06.2015
- Assists in receiving payments and issues official receipts.
- Record in logbook all checks issued and release.
- Enter in the Philippine Veterans Bank System for the salaries and benefits of the employees.
- Deposits daily collection to the bank in the absence of the cashier.
- Renew bonds of the bonded officials.
- Encode Reports of Checks Issuances for PVB and Land Bank Accounts.
- Record all checks issuance to check record book.
- Encode Reports of Collection and Deposits.
- Segregate/Consolidate disbursement vouchers, official receipts and deposit slips for attachment to daily reports.
- Submit Remittance/payments to GSIS, PVB, LBP, PLDT, Globe, Cebu Pacific Catv, Cvisnet,BIR, PhilHealth, Pag-ibig ETC.
Secretary
Ibrahim Abeed Mohammed Agency
Kuwait
09.2011 - 07.2013
- Answer telephone and give information to the callers.
- Operate electronic mail systems and coordinate the flow of information both internal and other organization.
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letter from the agency counterpart.
- Set-up and maintain paper and electronic filing systems for records, correspondence and other material.
- Prepare and check email from the counterpart agency.
- Monitors office supplies and initiates requisitions to replenish; submits to supervisor for approval.
- Operates copiers and personal computers.
- Makes Standard Employment Contract of the Household Service Workers.
- Orientation of the new arrival workers such as the role of the housemaid, the duration of the contract, how much is their monthly salaries etc.
- Make Housemaid's Arrival Report and submit to the Philippine Embassy for notification.
- Assists the needs, talk to them and gives advice as need, interpret/translate to the housemaid's their duties as housemaid.
- Manpower Agency
Secretary
Al Mouwasat Hospital
Saudi Arabia
12.2007 - 01.2009
- Responsible for the accuracy and continual updating of the Employee Data Base for contract and all employees and any other relating to Personnel Department.
- Responsible for the timely submission of required reports as assigned by the Supervisor.
- Responsible for the maintenance of Employee Personnel Files as well as the check-in and check-out of the employees.
- Enter or update the Employee Data Base and submit specified reports on a routine basis as specified by the HR Manager or Supervisor.
- Prepare all Employment Contract including the new employee personnel file.
- Make employee ID Cards.
- Do all typing required by the Personnel Department as well as the employee request.
- Prepare contract for the newly hired employees.
- Prepare Certificate of Employment for leaving and contract end employees.
- Receives telephone calls and attend to employee's request.
- Kingdom of Saudi Arabia
Information Clerk
Sacred Heart Hospital
Cebu City, Philippines
06.2002 - 03.2007
- Operate telephone switchboard to answer, screen and forward calls to specific department and taking messages that has queries regarding the service provided by the hospital.
- Collect patients' data for admission. And encode it in the system.
- Greet persons entering the establishment, determine nature and purpose of visit and direct them to specific destination.
- Hear and resolves complaints from customers and public.
- Responds to internal calls and provide paging.
- Urgello, Cebu City
Information Clerk
Sacred Heart Hospital
Cebu City, Philippines
06.2002 - 03.2007
- Operate telephone switchboard to answer, screen and forward calls to specific department and taking messages that has queries regarding the service provided by the hospital.
- Collect patients' data for admission. And encode it in the system.
- Greet persons entering the establishment, determine nature and purpose of visit and direct them to specific destination.
- Hear and resolves complaints from customers and public.
- Responds to internal calls and provide paging.
- Urgello, Cebu City
Education
Bachelor of Science in Commerce - Business Management
Southwestern University
Cebu City03-2007
Skills
Provided assistance to customers to enhance service quality
Demonstrated attentiveness to customer needs and feedback
Facilitated clear communication through both verbal and written channels
Supported learning initiatives by embracing new ideas and concepts
Articulated information effectively in both oral and written formats
Utilized MS Word proficiently for document creation and editing
Employed MS Excel for data analysis and management tasks
Executed typing and encoding tasks efficiently
Eligibility
Career Service Professional Level, 2024-03-03
References
MS. EMMALYN CABO, Supervisor, Medical Records Department, University of Cebu Medical Center, 0943 143 2735
Timeline
Patient Coordinator
University of Cebu Medical Center
11.2025 - Current
HMO Coordinator
The Hospital at Maayo
04.2024 - 03.2025
Administrative Assistant I
Mines and Geosciences Bureau VII
03.2023 - Current
Medical Records Staff
University of Cebu Medical Center
01.2020 - 04.2024
Information Staff
University of Cebu Medical Center
06.2015 - 01.2020
Data Encoder
Mines and Geosciences Bureau R7
11.2013 - 06.2015
Secretary
Ibrahim Abeed Mohammed Agency
09.2011 - 07.2013
Secretary
Al Mouwasat Hospital
12.2007 - 01.2009
Information Clerk
Sacred Heart Hospital
06.2002 - 03.2007
Information Clerk
Sacred Heart Hospital
06.2002 - 03.2007
Bachelor of Science in Commerce - Business Management
Southwestern University