Podcasts
Marie Noelle D. Suazo
On Boarding Specialist, Customer Service Representative
General Trias
Summary
Seasoned and proactive professional with a unique hybrid skillset that touches leadership, creative writing, teaching and customer support, focused on bringing alignment between departments, determining tools and strategies to grow revenue and prioritizing efficiency and accountability. Offering significant experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Executive Administration
Samsung Research and Development Philippines
Taguig
06.2023 - 12.2023
- Fostered welcoming atmosphere for New Hires that came in each week and assured flow of orientation ran smoothly by scheduling rooms, communicating with facilitators, and created agenda for New Hires onboarding process
- Created training programs for Introduction to Korean Culture for New Hires and Korean Culture and Etiquette for employees leaving for business trips to South Korea
- Hosted town hall meetings each month, as well as created PowerPoint slides to celebrate Birthdays, Work Anniversaries, and New Hires
- Input data of new hires through workday as given by recruitment team.
Product Support Representative
Medtronic (Diabetes APAC)
Taguig
08.2020 - 12.2022
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs and promote new product offers
- Utilized product knowledge and empathy to help APAC customers address concerns about diabetic products
- Demonstrated proficiency in using SAP, SAP R3 to process orders and accurately document information based on client calls
- Also utilized Salesforce for daily tasks
- Assisted with Korea Customer Care by using Kakaotalk to process product replacements from July to October 2022.
- Streamlined support processes by creating comprehensive documentation of common issues and resolutions
- Improved customer satisfaction by efficiently troubleshooting and resolving product issues
- Managed high-stress situations effectively, remaining calm under pressure while maintaining focus on delivering exceptional service levels at all times
Teacher / Tutor
ALC Language Tutorial Center
Dasmarinas
09.2019 - 02.2020
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management while teaching students Beginner Korean
- Translated documents in Korean and English
- Reviewed final works to spot and correct errors in punctuation, grammar and translation.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans
Teacher / Tutor
Seniors And Youth (SAY)
Seoul
01.2017 - 01.2018
- Led Korean language lessons for foreigners through online platform for start-up company called SAY
- Incorporated multiple types of teaching strategies into classroom
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunity for success.
Editor
Creative Writing For Children
Seoul
01.2015 - 01.2017
- Edited around 20 children's creative writing pieces to improve their writing skills and style
- Edited and reviewed content for grammar, spelling and punctuation
- Prepared, rewrote, and edited writing pieces to improve readability and impact
- Conducted writing seminars at creative writing camps twice a year to help participants develop their writing skills.
Teacher
Hongdae Preschool
Seoul
09.2015 - 12.2015
- Taught Korean preschoolers English using GRAPESEED curriculum, which includes singing and reading stories as part of play-based and child-centered approach to teaching and learning.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions
Teacher
Canadian British Columbia International School (CBIS)
Seoul
06.2015 - 07.2015
- Led lessons in all subjects (except math) for 3rd grade students during a two-month summer English program.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
Teacher Assistant
Vacation Bible School
Cairo
01.2007 - 01.2010
- Led Bible lessons for children, incorporating song choreography and arts and crafts activities related to stories being taught
- Created production sets and backdrops for events, using design and construction skills.
- Assisted teachers with supervision and care of group of 20 children
Education
Master of Arts - Christian Counseling
Torch Trinity Graduate University
Seoul, South Korea 03.2017 - Current
Bachelor of Arts - Creative Writing
Yonsei University, Underwood International College
Seoul, South Korea 08.2010 - 06.2014
Skills
Serving Diverse Communities
Efficient and Detail-Oriented
Small Group Instruction
Student Engagement
Critical Thinking
Cultural Sensitivity
Positive Role Model and Mentor
Serving Diverse Communities
Executive Support
Technical Support
Strong Problem Solver
Multi-line phone proficiency
Phone Etiquette
Schedule Management
Report Analysis
Customer Service-Oriented
Certification
TEPS, 792, 2+
Awards
- Received the Distinguished Christian High School Student Award in May 2010 by Association of Christian Schools International (ACSI)
- Outstanding Achievement; Highest Score in IGCSE Geography through Edexcel International in June 2008
Interests
Writing
Timeline
Executive Administration
Samsung Research and Development Philippines
06.2023 - 12.2023
Product Support Representative
Medtronic (Diabetes APAC)
08.2020 - 12.2022
Teacher / Tutor
ALC Language Tutorial Center
09.2019 - 02.2020
Master of Arts - Christian Counseling
Torch Trinity Graduate University
03.2017 - Current
Teacher / Tutor
Seniors And Youth (SAY)
01.2017 - 01.2018
Teacher
Hongdae Preschool
09.2015 - 12.2015
Teacher
Canadian British Columbia International School (CBIS)
06.2015 - 07.2015
Editor
Creative Writing For Children
01.2015 - 01.2017
Bachelor of Arts - Creative Writing
Yonsei University, Underwood International College
08.2010 - 06.2014
Teacher Assistant
Vacation Bible School
01.2007 - 01.2010