MARIESOL CANTOMAYOR
DIAGNOSTIC CENTER MANAGER
Tubungan, Iloilo
Summary
Experienced customer service associate and diagnostic center manager with over 6 years of experience in sales marketing and health service industry. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges. Willing to undergo trainings to enhance my skills and become one of company's assets.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
2
2
Languages
Work History
Diagnostic Center Manager
Medicus Philippines Inc.
Iloilo City
03.2021 - Current
- Resolved problems, improved operations and provided exceptional service.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed 37 clinic employees successfully in fast-paced environment through proactive communication and positive feedback.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Management Trainee
Medicus Philippines Inc
Iloilo City
01.2020 - 02.2021
- Set overall vision and provided team leadership.
- Worked with management team to implement proper division of responsibilities.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
Sales Specialist
Medicus Philippines Inc.
Iloilo City
07.2018 - 01.2020
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and implemented sales strategies to successfully meet company targets.
- Exceeded quarterly sales goals by 20%.
- Provided first-rate service to all clients and potential clients.
- Interacted with approximately 5 clients daily to provide personalized product guidance, resolve issues and open new accounts.
- Drafted, finalized and submitted paperwork to complete sales.
Billing Clerk / Petty Cash Custodian
Medicus Philippines Inc.
Iloilo City
02.2016 - 07.2018
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Managed invoicing and payment processing operations.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Disbursed petty cash by recording entries and verifying documentation.
- Mentored new team members on sales software system operation.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Computer Science
University of San Agustin
General Luna St. Iloilo City Philippines 5000 06.2005 - 03.2009
High School Diploma -
Tubungan National High School
Tubungan Iloilo Philippines 5027 06.2000 - 03.2004
No Degree -
Tubungan Central Elementary School
Tubungan Iloilo Philippines 5027 06.1994 - 03.2000
Skills
Effective managerial techniques
undefinedAccomplishments
- Supervised team of 37 professional and medical staff.
- Completed manager training program.
- Hit and exceeded monthly sales target by 35% for 3 months in a row.
- Brought in 7 new clients in 1 year which led to a 25% increase in annual revenue.
- Received Loyalty award in the year 2021.
References
Ms. Jenny Perez
HR Manager
Medicus Philippines Inc.
(033) 3287798 /+639202070986
Ms. Sharon De Leon, RMT
Corporate Sales Manager
Medicus Philippines Inc.
(033) 5013808 / +639171424398
Ms. Vera Mae Arnaldo
Junior Operations Manager
Medicus Philippines Inc.
+639237369180
Timeline
Diagnostic Center Manager
Medicus Philippines Inc.
03.2021 - Current
Management Trainee
Medicus Philippines Inc
01.2020 - 02.2021
Sales Specialist
Medicus Philippines Inc.
07.2018 - 01.2020
Billing Clerk / Petty Cash Custodian
Medicus Philippines Inc.
02.2016 - 07.2018
Bachelor of Science - Computer Science
University of San Agustin
06.2005 - 03.2009
High School Diploma -
Tubungan National High School
06.2000 - 03.2004
No Degree -
Tubungan Central Elementary School
06.1994 - 03.2000
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