Marie Shane Perma
Learning Experience Leader
Pasig, Metro Manila
Summary
Reliable leader with experience in project management, process improvement and analysis. Proven track record of successfully streamlining processes. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
Work History
Learning Experience Leader
TaskUs
11.2016 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted routine inspections to check quality and compliance with established specifications.
- Led team by answering complex questions and mentoring personnel one-on-one.
- Evaluated employee performance and coached and trained to improve weak areas.
- Cultivated positive relationships with Operations to deliver timely and effective support.
- Solicited Operations feedback to identify and improve on areas of weakness.
- Provided reporting for process analysis and ad-hoc reporting in support of resolution-making.
- Collaborated with team to identify job trends and implemented initiatives to enhance alignment and accuracy.
Process Trainer
Ingram Micro
05.2011 - 08.2016
- Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
- Developed job-specific competencies and performance standards.
- Developed new and improved training programs to fit underserved areas.
- Built and maintained professional relationships with Operations.
Front Office Manager
Segara Villas Hotel
01.2008 - 02.2010
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Education
Bachelor of Science - Hotel And Restaurant Management
St. Columban College
Olongapo City, Province Of Zambales, Philippines 04.2001 -
Skills
Process Improvement
undefinedTimeline
Learning Experience Leader
TaskUs
11.2016 - Current
Process Trainer
Ingram Micro
05.2011 - 08.2016
Front Office Manager
Segara Villas Hotel
01.2008 - 02.2010
Bachelor of Science - Hotel And Restaurant Management
St. Columban College
04.2001 -
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