Summary
Overview
Work History
Education
Skills
Timeline
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Marien Faye Rosales

Marketing Officer, Recruitment Officer, Customer Service Representative
San Fernando, Province Of La Union

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Marketing Officer

Linkserve Solutions BPO Inc
Batangas City
07.2023 - Current
  • Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Provided feedback to all departments on brand consistency in outbound communications.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Recruitment Officer

Linkserve Solutions
Batangas City
07.2023 - 01.2025
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Evaluated applicant qualifications against position requirements, identifying top candidates for further consideration by hiring managers.
  • Hired employees and initiated new hire paperwork process.
  • Improved overall hiring quality by partnering with department managers to develop detailed job descriptions and requirements for each role.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Tracked key dates and deadlines and maintained specific personnel lists.

Customer Service Representative

American Express
BGC
04.2017 - 09.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Customer Service Representative

JP Morgan Chase & Company
BGC
04.2014 - 04.2018
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts - Tourism And Hospitality Management

De La Salle Lipa
Lipa City, Province Of Batangas, Philippines
04.2001 -

Skills

Screening resumes

Interviewing expertise

Cold calling

Willingness to learn

Teamwork and collaboration

Microsoft office

Problem-solving

Multitasking Abilities

Employee relations

Talent acquisition

Excellent communication

Analytical and critical thinking

Adaptability and flexibility

Onboarding processes

Customer Service-oriented

Timeline

Marketing Officer

Linkserve Solutions BPO Inc
07.2023 - Current

Recruitment Officer

Linkserve Solutions
07.2023 - 01.2025

Customer Service Representative

American Express
04.2017 - 09.2021

Customer Service Representative

JP Morgan Chase & Company
04.2014 - 04.2018

Bachelor of Arts - Tourism And Hospitality Management

De La Salle Lipa
04.2001 -

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Marien Faye RosalesMarketing Officer, Recruitment Officer, Customer Service Representative