Mariel Lorenz Racelis
Angeles
Summary
Exceptional communication skills honed through diverse roles, adept at resolving issues and exceeding customer expectations. Eager to leverage expertise and drive growth in a new opportunity.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Travel Consultant
Dnata
11.2023 - 03.2024
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Technical Support
Sutherland Global Services
09.2020 - 04.2022
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Provided product and technical support to customers.
- Amazon Chat/Phone Support
- Provided customer support and technical support to 60 customers daily.
Education
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
04.2001 -
High School Diploma -
Guagua National Colleges
04.2001 -
Skills
Timeline
Travel Consultant
Dnata
11.2023 - 03.2024
Technical Support
Sutherland Global Services
09.2020 - 04.2022
Bachelor of Science - Physical Therapy
Our Lady of Fatima University
04.2001 -
High School Diploma -
Guagua National Colleges
04.2001 -
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