MARIELLE ANGELOU ONA
Summary
Results-driven professional with a diverse background in sales management, project coordination, and customer support. Proven track record of supporting management through reliable coordination, clear reporting, and efficient task execution. Skilled in project oversight, customer service, and problem-solving with a strong emphasis on detail, organization, and multitasking. Known for dependability and adaptability, consistently delivering quality work while excelling in budget handling and building strong client relationships through effective communication. Enthusiastic, strategic-minded individual committed to excellence in every role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Acting Sales Manager
LCS EMON COMMERCIAL CORP.
08.2024 - 02.2025
- Research potential clients for the electric vehicles
- Meet with clients and conduct route testing
- Acted as the primary point of contact for key clients, building strong relationships and ensuring customer loyalty
- Search for printing and advertising shops for marketing preparation
- Create reports and minutes of the meeting on all activities for sales director and management
- Attended industry events and conventions to expand sales opportunities and study the market
Project Coordinator
Alphard Development Corporation
12.2021 - 02.2025
- Coordinated routes to be taken for efficient site acquisition and permitting
- Coordinating resources, equipment and information for delivering outputs on timeframe
- Collecting, checking of property documents with respect to legal requirements and project implementation
- Liaise with client to determine deliverables and requirements for each site requirements
- Coordinate and schedule meetings and conferences with internal team, outside contractors and clients
- Handle confidential information and documents with discretion and maintain proper organization
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Customer Support
TaskUs
12.2020 - 12.2021
- Provided customer support and follow-up with members as assigned, implementing exceptional problem-solving and management and responding appropriately to inquiries.
- Provided proactive customer outreach of company's new products and services
- Assist on processing of orders, transactions, product delivery and refunds
- Manage damage controls for irate customers
- Control prohibited products from being sold over the application ensuring safety of all users
Assistant Manager
Marcelo's Carwash
01.2017 - 12.2021
- Assisted Lead Manager in managing and coordinating schedules of team members, meetings, and setting work guidelines
- Monitored staff performance and developed improvement plans
- Trained new employees on business processes
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism
- Oversaw daily operations, including opening and closing procedures, to maintain store standards
- Facilitated communication between staff and senior management, acting as a point of contact.
- Overseeing daily operations and checking equipment for maintenance
Education
Bachelor's Degree - Business Administration, Human Resources
Manuel S. Enverga University Foundation
01.2020
Highschool - undefined
The Mabini Academy
Lipa City, Batangas01.2015
Skills
- Detail-oriented organizational abilities
- Strategic issue resolution
- Strong verbal and written communication
- Collaborative teamwork skills
- Client relationship management
- Independent task management
- Monitoring performance metrics
- Collaborative team member
- Strong focus on accuracy
- Multitasking
- Budget management experience
- Data organization and protection
Certification
- Red Cross First Aid Training, 04/08/15
- Business Student Summit (CODEB IV-A), 09/01/17
- Business Student Summit (CODEB IV-A), 09/01/18
- Business Student Summit (CODEB IV-A), 11/01/19
Personal Information
- Age: 26
- Height: 5'4
- Nationality: Filipino
- Marital Status: Single
Timeline
Acting Sales Manager
LCS EMON COMMERCIAL CORP.
08.2024 - 02.2025
Project Coordinator
Alphard Development Corporation
12.2021 - 02.2025
Customer Support
TaskUs
12.2020 - 12.2021
Assistant Manager
Marcelo's Carwash
01.2017 - 12.2021
Highschool - undefined
The Mabini Academy
Bachelor's Degree - Business Administration, Human Resources
Manuel S. Enverga University Foundation
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