Marielle Grafe
Physical Therapy
Mandaue City
Summary
Seasoned Executive Assistant offering 5 years of related experience, results-driven approach and dedication to achieve remarkable client results. Leads routine operations and special projects for new and established customers. Achievements include developing, revamping and strengthening campaigns to drive revenue growth.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
DIGITAL MARKETING
Home Sweet Home Treasures
, USA
09.2022 - 11.2023
- Monitored online trends, conversations and innovations to optimize strategies.
- Led projects to redesign web pages, diversify strategies and revitalize social media presence.
- Maintained in-depth understanding of industry practices and trends to best promote products.
SOCIAL MEDIA MANAGER
Psych Connector
, USA
09.2022 - 11.2023
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
EXECUTIVE ASSISTANT
Kwick Cares
, USA
09.2022 - 10.2023
- Processed Prior Authorization for patients.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
EXECUTIVE ASSISTANT
The Psych NP Mentor
, USA
05.2022 - 10.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
EXECUTIVE VIRTUAL ASSISTANT
Cape Cod Cleaning Collaborative
, USA
04.2019 - 12.2021
- Completed business correspondence, transcription, and data entry.
- Managed CRM input, exports and clean up.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
CUSTOMER SERVICE REPRESENTATIVE
TARGET
, PH
08.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Physical Therapy
Felipe Verallo College
Cebu City, Philippines 06.2018 - 06.2021
Skills
Digital Marketingundefined
Timeline
DIGITAL MARKETING
Home Sweet Home Treasures
09.2022 - 11.2023
SOCIAL MEDIA MANAGER
Psych Connector
09.2022 - 11.2023
EXECUTIVE ASSISTANT
Kwick Cares
09.2022 - 10.2023
EXECUTIVE ASSISTANT
The Psych NP Mentor
05.2022 - 10.2023
EXECUTIVE VIRTUAL ASSISTANT
Cape Cod Cleaning Collaborative
04.2019 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
TARGET
08.2018 - 04.2019
Bachelor of Science - Physical Therapy
Felipe Verallo College
06.2018 - 06.2021
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