Marielle Gladden Millano
CUSTOMER SERVICE
San Fernando City,LUN
Summary
Dedicated and service-oriented professional with extensive experience in customer service, education, and hospitality. Proven ability to deliver outstanding customer satisfaction, maintain high standards of cleanliness and service, and adapt to diverse environments. Strong communicator, highly organized, and committed to creating positive experiences for customers and colleagues alike.
Overview
2
2
Languages
2
2
Certifications
14
14
years of professional experience
Work History
Online Teacher
Miss Zhang
01.2021 - Current
- Developed and delivered interactive online lessons tailored to meet the diverse needs of students.
- Taught Chinese, Japanese, and Vietnamese students in an online environment, adapting lessons to their cultural backgrounds.
Manager
Crabento Restaurant
09.2019 - 09.2020
- Directed staff in daily tasks to achieve goals and maintain excellent restaurant standards.
- Maintained cleanliness and sanitation across food service, storage, and preparation areas.
Service Crew
7 Eleven
10.2018 - 05.2019
- Maintained customer satisfaction by delivering efficient and friendly service.
- Managed payments, operated cash registers, and ensured accuracy in transactions.
House Cleaner
Macau
08.2017 - 08.2018
- Delivered thorough cleaning services for residential properties, ensuring high standards of cleanliness and hygiene.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Waitress
Sunrise Tacos Mexican and American Grill
06.2016 - 06.2017
- Ensured excellent customer satisfaction through friendly and professional service.
- Delivered meals and drinks, ensuring timely and accurate service.
Cleaner
Macau
10.2012 - 10.2013
- Performed thorough cleaning of floors, surfaces, and facilities using proper techniques.
- Ensured high standards of cleanliness and a safe environment.
Education
Certificate of Higher Education - Hospitality
Corazon C. Ortega for Women Center
Skills
Customer Service Excellence
Time Management
Team Collaboration
Problem Solving
Adaptability
Certification
TESDA and TEYL Certified
Timeline
Online Teacher
Miss Zhang
01.2021 - Current
Manager
Crabento Restaurant
09.2019 - 09.2020
Service Crew
7 Eleven
10.2018 - 05.2019
House Cleaner
Macau
08.2017 - 08.2018
Waitress
Sunrise Tacos Mexican and American Grill
06.2016 - 06.2017
Cleaner
Macau
10.2012 - 10.2013
Certificate of Higher Education - Hospitality
Corazon C. Ortega for Women Center