Marielle Aliparo
Quezon City, Metro Manila
Summary
Offering organizational and communication skills, prepared to thrive in virtual support environment. Contributes willingness to learn and adapt to new tools and techniques quickly, with focus on administrative support and task management. Ready to use and develop digital skills and efficient work habits in Virtual Assistant role.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
Coverdesk
01.2024 - 12.2024
- Expedited resolution of issues arising from daily operational activities with prompt attention to detail.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Conferred with customers by telephone, chat or email to provide information.
Customer Service Representative
Concentrix
06.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Immaculada Concepcion College
Caloocan City, Metro Manila, Philippines06-2021
Skills
- Customer Service
- Organizational Skills
- Technical Proficiency
- Microsoft Office
- Attention to Detail
- Insurance Knowledge
Timeline
Virtual Assistant
Coverdesk
01.2024 - 12.2024
Customer Service Representative
Concentrix
06.2023 - 01.2024
High School Diploma -
Immaculada Concepcion College
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