Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Mariella Santos

Mariella Santos

Tech Coach
Dasmarinas City

Summary

Dynamic professional with a enthusiastic ability in closing sales and ensuring customers loyalty on our network, bringing outstanding sales and consistently increased sales over the years reaching clients metrics everyday. Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and engagement procedures to align with strategic goals.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Sales Coach / Subject Matter Expert

Concentrix
02.2021
  • Accomplishes staff job results by coaching, counseling, and disciplining employees
  • Conducts training
  • Implements and enforces systems, policies, and procedures
  • Making sure employees that report to you meet performance expectations
  • Ensure great customer service at all levels.

Sales Advisor II

Concentrix
08.2018
  • Develop relationships across targeted accounts
  • Manage all sales related aspects for allocated accounts
  • Review pricing and service levels
  • Identify new sales and marketing opportunities to drive customers to stay on our network and buy more products.

Technical Specialist

TCP - Asurion
07.2022 - Current
  • Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
  • Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Coordinated with vendors and suppliers to negotiate contracts for hardware/software purchases that provided maximum value at minimal cost.

Education

BSA Human Resource Development and Management - Business Analytics

De La Salle University- Dasmariñas
Dasmariñas City, Cavite
01.2013 - 05.2017

Skills

Concise Communication

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Awards

  • Top Agent Of The Year, 2019, Closed major sales and followed up senior business relationships within clients metrics
  • Ace Winner Awardee, 2019, Successfully met self and company sales targets by a 100%. Consistently met goals within deadline.
  • Q3 and Q4 Top Agent, 2018, Successfully reached clients metrics for closed sales of the quarter for the year.

Timeline

Technical Specialist

TCP - Asurion
07.2022 - Current

Sales Coach / Subject Matter Expert

Concentrix
02.2021

Sales Advisor II

Concentrix
08.2018

BSA Human Resource Development and Management - Business Analytics

De La Salle University- Dasmariñas
01.2013 - 05.2017
Mariella SantosTech Coach