Microsoft Word
Mariella Jay Almakin
Mati City, Davao Oriental
Summary
Talented sales professional with extensive experience in product sales and assessing client needs. Established background as Junior Agent in iQorPH.
Overview
1
1
year of professional experience
Work History
Junior Sales Agent
iQorPh
Lioc Kui Fraternity Bldg, 16 P. Sobrecarey St, Davao City, 8000 Davao del Sur
09.2021 - 09.2022
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Qualified incoming team marketing and sales leads to assist with prospecting new contacts.
- Managed customer expectations and helped navigate sales processes.
- Completed as many as 120 outbound calls each day to warm and cold leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked independently with minimal supervision.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Processed customer order, quote and return transactions and offered additional products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
- Resolved complaints to satisfy customers and encourage future transactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Agent
VXI
SM City Davao Ecoland
01.2020 - 04.2020
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
Education
No Degree - Under Graduate Nursing Student
Mati Doctors College
Mati City, Davao Oriental Philippines 04.2001 -
Skills
Customer Service Skills
Accomplishments
- Collaborated with team of 43 in the development of Gardens Alive.
Additional Information
-Computer Skill: Fluent in Microsoft Word and Excel. Some knowledge in PowerPoint.
-
-Interests: Reading books, Jogging, Frisbee
Software
Microsoft Excel
Presentation Software
Social Media
Interests
Reading Books
Jogging
Frisbee
Timeline
Junior Sales Agent
iQorPh
09.2021 - 09.2022
Agent
VXI
01.2020 - 04.2020
No Degree - Under Graduate Nursing Student
Mati Doctors College
04.2001 -
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