MARIEL JET MANINIT
Independent Contractor
Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
English Language Tutor
Acadsoc BRILLIANT RIGHTPOINT LIMITED
04.2020 - 08.2024
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Improved students' written and verbal English skills through personalized learning programs.
- Boosted student confidence in language abilities through consistent positive reinforcement and constructive feedback.
- Used variety of teaching methods to successfully help wide range of students.
Computer Technician
Self-Employed
01.2019 - 09.2021
- Performed maintenance duties and safely handled chemicals and solutions.
- Enhanced system performance by conducting regular software and hardware updates.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Built long-term relationships with clients by offering exceptional customer service and follow-up assistance when needed.
Contact Center Professional
SiTEL Robinsons Cybergate Pioneer
10.2018 - 1 2019
- Customer Service Representative / Technical Support Representative, Handling phone calls from customers regarding about their Account / Services.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Education
Some College (No Degree) - Information Technology
Diliman College
Old Balara, Quezon City 06.2016 - 05.2017
Bachelor of Science in Information Technology, Tertiary Education -
Informatics College
05.2014 - 03.2015
High School, Secondary Education -
Mary Immaculate Academy
Old Balara, Commonwealth Avenue, Q.C 06.2012 - 03.2014
High School, Secondary Education - undefined
Diliman Preparatory School
Old Balara, Quezon CityElementary, Primary Education - undefined
Diliman Preparatory School
Old Balara, Quezon CitySkills
Problem-solving abilities
undefinedPersonal Information
- Place of Birth: Diliman, Quezon City
- Mother's Name: Maricris B. Gilo
- Date of Birth: 01/08/96
References
- Jason P. Castro, Sr., Clerk Processor, National Housing Authority, Elliptical Road, Diliman, QC, 0956-9309789 / 7900800 loc 415
- Sandra M. Arniño, Data Encoder/Controller, National Housing Authority, 9265813
Certification
Exam Preparation Training, Acadsoc LTD.
Timeline
Accent Training, Acadsoc LTD.,
08-2024
Exam Preparation Training, Acadsoc LTD.
06-2020
English Language Tutor
Acadsoc BRILLIANT RIGHTPOINT LIMITED
04.2020 - 08.2024
Computer Technician
Self-Employed
01.2019 - 09.2021
Contact Center Professional
SiTEL Robinsons Cybergate Pioneer
10.2018 - 1 2019
Some College (No Degree) - Information Technology
Diliman College
06.2016 - 05.2017
Bachelor of Science in Information Technology, Tertiary Education -
Informatics College
05.2014 - 03.2015
High School, Secondary Education -
Mary Immaculate Academy
06.2012 - 03.2014
High School, Secondary Education - undefined
Diliman Preparatory School
Elementary, Primary Education - undefined
Diliman Preparatory School
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