Mariel Yetyet
Digital Investigator
CITY OF TANAUAN
Summary
Dynamic Digital Investigator with Capital One Philippines, adept at resolving complex technical issues and enhancing customer satisfaction. Skilled in data retrieval systems and problem-solving, I developed investigative strategies that improved case resolution efficiency. Recognized for my adaptability and clear communication, I effectively liaised between support and engineering teams to ensure seamless issue resolution.
Overview
6
6
years of professional experience
Work History
Digital Investigator
Capital One Philippines
01.2022 - Current
- Resolve complex or high-priority technical issues that frontline support can't handle
- Troubleshoot online and mobile banking system errors, login problems, online transaction failures, or feature malfunctions
- Collected, analyzed and interpreted information, and documentation associated with investigations using different tools like Splunk, SnowFlake, TSYS, RA Viewer, and Empath
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions
- Act as the point of contact between Tier 1/2 support and engineering or development teams
- Communicate issue details clearly to technical teams and follow through to resolution
- Communicate issue details clearly to technical teams and follow through to resolution
- Ensure customer satisfaction by maintaining clear, professional, and empathetic communication
Sr. Representative
Capital One Philippines
05.2019 - 01.2022
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions
- Respond to customer inquiries via phone regarding online and mobile banking issues
- Guide users through login processes, password resets, navigation, and basic troubleshooting
- Use internal tools, scripts, and knowledge base articles to resolve issues efficiently
Education
Bachelor of Science - Computer Engineering
Lyceum Alabang
Alabang, Muntinlupa City 04.2001 -
Skills
Problem-solving
Adaptability and flexibility
Team collaboration
Multitasking and organization
Time management
Information collection
Customer service
Decision-making
Meeting coordination
Task prioritization
Attention to detail
Process improvement
Data retrieval systems
Regulatory compliance
Data Gathering
Timeline
Digital Investigator
Capital One Philippines
01.2022 - Current
Sr. Representative
Capital One Philippines
05.2019 - 01.2022
Bachelor of Science - Computer Engineering
Lyceum Alabang
04.2001 -
Similar Profiles
John Kenneth LlanderJohn Kenneth Llander
Senior Operations Representative at Capital One PhilippinesSenior Operations Representative at Capital One Philippines
JINGJING BORLAGDANJINGJING BORLAGDAN
Customer Protection Fraud Investigation at Capital One PhilippinesCustomer Protection Fraud Investigation at Capital One Philippines
Jules Genrev CatungalJules Genrev Catungal
Sr. Operations Representative at Capital One PhilippinesSr. Operations Representative at Capital One Philippines
Elsie ValenzuelaElsie Valenzuela
Factory Assembler at Yugen Gaisha White ShinkiFactory Assembler at Yugen Gaisha White Shinki
SYRINE BERONILLASYRINE BERONILLA
Administrative Assistant II at Schools Division OfficeAdministrative Assistant II at Schools Division Office