Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Mariel Vieja

Mariel Vieja

Virtual Professional
Mandaluyong

Summary


Highly skilled virtual professional with solid foundation in B2b and B2C client relation, Lead Generation, Inbound and outbound sale specialist, administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.

Overview

10
10
years of professional experience
2017
2017
years of post-secondary education
2
2
Certifications

Work History

Virtual Assistant

Silverback Communications
04.2023 - 05.2025
  • Creating and inputting leads on CRM.
  • Creating agreements and invoices.
  • Calling out clients for a follow-up
  • Admin works / Excel and spreadsheet
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Prepared orders to deliver excellent presentation and quality standards.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

OUTBOUND SALES ASSOCIATE

VXI Global Holdings B.v
08.2020 - 04.2023
  • Demonstrated resilience and persistence in overcoming objections, resulting in successful conversions of prospects into satisfied customers.
  • Support with outbound calls to customers about specific sales and marketing promotional campaigns.
  • Established long-term relationships with customers, fostering brand loyalty and repeat business.
  • Provided detailed feedback on calls to improve overall effectiveness of the outbound sales strategy.
  • Developed in-depth product knowledge to accurately answer questions and recommend appropriate solutions.
  • Identified opportunities for upselling or cross-selling, maximizing revenue generation per call.
  • Made 150 cold calls per day resulting in client base growth by 100% exceeding company outbound call targets.

CUSTOMER SERVICE REPRESENTATIVE

EMAPTA Offshore Staffing
02.2019 - 08.2020
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Built rapport with customers through courteous and professional communications.
  • Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

COLLECTION SPECIALIST

Sargas Inc.
01.2018 - 12.2018
  • Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvements.
  • Formulated statements and reports for accountant to provide information of financial position and performance and preserve healthy cash flow.
  • Evaluated new credit requests, verifying eligibility and capability to comprehend credit position of clients.
  • Managed portfolio of clients to determine payment and credit limits, reporting status of good and bad payment behaviours to management.

CUSTOMER SERVICE REPRESENTATIVE

Interglobe Ph.
Metro Manila
01.2015 - 09.2016
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Assisted customers with product-related questions, feedback and complaints.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

Education

Bachelor of Science - Hotel and Restaurant Management

Jose Rizal University
Manila Philippines

Skills

  • Team player

  • Adaptability and Ability to work under pressure

  • Fast learner

  • Multi-tasking determined

  • Communication skills

  • Google Workspace

  • Problem-solving

  • Leadership skill

  • Adaptive and Critical Thinker

  • Microsoft Office Literate

  • Administrative support

  • CRM management

  • Team collaboration

  • Customer and client relations

Certification

Subject Matter Expert

Accomplishments

  • Managed 100% closed deal opportunities per month.
  • Ranked #1 in TOP agent who reached 101% of closed deal for 2022 (VXI Makati, Philippines).
  • Supervised team of Newly hired staff members.

Timeline

Virtual Assistant

Silverback Communications
04.2023 - 05.2025

OUTBOUND SALES ASSOCIATE

VXI Global Holdings B.v
08.2020 - 04.2023

CUSTOMER SERVICE REPRESENTATIVE

EMAPTA Offshore Staffing
02.2019 - 08.2020

COLLECTION SPECIALIST

Sargas Inc.
01.2018 - 12.2018

CUSTOMER SERVICE REPRESENTATIVE

Interglobe Ph.
01.2015 - 09.2016

Bachelor of Science - Hotel and Restaurant Management

Jose Rizal University

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Mariel ViejaVirtual Professional