Mariel Princess Castillo
Bautista
Summary
Hospitality enthusiast eager to gain hands-on experience in Hotel operations. Committed to delivering exceptional guest service, optimizing operational efficiency, and upholding high standards of excellence. A dedicated team player with strong attention to detail and a proactive approach to enhancing the overall guest experience.
Overview
1
1
year of professional experience
Work History
Secretariatt
Baguio Flower Festival Foundation Inc.
01.2024 - 05.2024
- Spearheaded event logistics for large-scale events, including the Panagbenga Festival, driving the planning, coordination, and execution
- Supervised media operations, overseeing accreditation processes and facilitating coordination between departments
- Fostered professional communication with VIPS and stakeholders, ensuring strong working relationships
- Ensured efficient organization and successful execution of responsibilities, contributing to the event's overall success
Waitress
McDonald's
06.2023 - 08.2023
- Contributed to a warm and inviting atmosphere by efficiently serving food and beverages, ensuring cleanliness and organization, and professionally handling customer requests and complaints, all while supporting seamless daily restaurant operations
Education
Bachelor of Science - Tourism Management
Saint Louis University
Baguio City07.2024
Skills
- Guest Engagement & Personalized Service Delivery
- Administrative Efficiency & Managing Guest Records
- Problem-Solving & Conflict Resolution
- Cultural Sensitivity & Adaptability
- Task Prioritization & Time Management
Accomplishments
- Certificate of Appreciation, Baguio Flower Festival Foundation Inc., Awarded for outstanding service and assistance to VIP Guests during the Panagbenga Festival., 02/24 - 03/24, Recognized for demonstrating a strong volunteer spirit and leadership in assisting Committee Heads in media accreditation for TV, Print, Radio, and Social Media platforms.
- Consistent Dean's Lister (A.Y 2021-2024)
- HTM Ground Usherette
- Devesse Award for Student Community Services (A.Y. 2023-2024)
- 14th Gawad San Luis for Students
Timeline
Secretariatt
Baguio Flower Festival Foundation Inc.
01.2024 - 05.2024
Waitress
McDonald's
06.2023 - 08.2023
Bachelor of Science - Tourism Management
Saint Louis University
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