Mariel F. Servitillo
Housekeeper
Balmoral Park
Summary
Customer service-oriented, self-motivated, and caring receptionist with extensive experience in resolving conflict with customers. thorough and attentive to detail in all professional matters. Proficient with computers.
Overview
2025
2025
years of professional experience
2016
2016
years of post-secondary education
3
3
Certifications
Work History
Live-in Nanny/Housekeeper
Lim Lu-Yi Louis
9 2021 - Current
- Managed the childcare and housekeeping, including 8 and 11-year-old girls
- Facilitated events for the children, including birthday parties and dance events, and outings to various destinations
- Preserving the cleanliness of the house
- Manage client laundry with proper care and attention to the needs of different linens and articles of clothing
- Vacuuming, mopping, and various one-off errands
- Pet sitter, dog feeding, walking, and bathing
Front Office Associate
Aura One Hotel
03.2018 - 01.2020
- Manage online and phone reservations
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Receptionist
The BUFFET TABLE
09.2017 - 03.2018
- Greet and welcome guests upon arrival
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person
- Receive, sort and distribute daily mail/deliveries
- Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
- Update appointment calendars and schedule meetings/appointments
- Perform other clerical receptionist duties such as filing and photocopying
- Monitor and order office supplies
- Maintain a clean and organized reception area
Education
Associate in Hospitality Management -
Panpacific University North Pangasinan
Urdaneta City, PangasinanHigh School - undefined
San Juan National High School
San Juan, San ManuelElementary - undefined
San Juan Elementary School
San Juan, San ManuelSkills
Housekeeping abilities
Meal Preparation
Cleaning and sanitation
Childcare expertise
Certification
NATIONAL CERTIFICATE II in HOUSEKEEPING, Philippine TVET Competency Assessment and Certification System, 01/15/21
Personal Information
- Age: 29
- Place of Birth: Pangasinan
- Height: 5'3 ft
- Weight: 54kg
- Citizenship: Filipino
- Father's Name: Herminio A. Servitillo
- Mother's Name: Felisa F. Servitillo
- Date of Birth: 03/01/95
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Front Office Associate
Aura One Hotel
03.2018 - 01.2020
Receptionist
The BUFFET TABLE
09.2017 - 03.2018
High School - undefined
San Juan National High School
Elementary - undefined
San Juan Elementary School
NATIONAL CERTIFICATE II in HOUSEKEEPING, Philippine TVET Competency Assessment and Certification System, 01/15/21
Vessel Familiarization Program, 05/27/16, 06/28/16, 2GO Actual Shipboard Training Group.Inc.
NATIONAL CERTIFICATE II Philippine TVET Competency Assessment In BARTENDING and Certification System Issued on January 15,2016
Live-in Nanny/Housekeeper
Lim Lu-Yi Louis
9 2021 - Current
Associate in Hospitality Management -
Panpacific University North Pangasinan
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