Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mariel Beltran

Mariel Beltran

Scheduling Analyst
Quezon City, Metro Manila

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Offshore WFM Scheduling Analyst

Teleperformance
01.2019 - Current
  • Optimized scheduling processes by analyzing data and identifying areas for improvement.
  • Improved project completion rates by ensuring proper staffing levels through effective schedule management.
  • Established strong working relationships with internal clients to understand their requirements and constraints in order to create optimal schedules.
  • Maximized employee satisfaction by considering individual preferences when developing weekly shift rotations and time off requests within operational guidelines.
  • Evaluated historical data trends to inform the development of long-term strategic plans for resource allocation and capacity planning.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.

Inbound Customer Service Representative

Streamline Communications
05.2023 - 07.2023
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.

Education

Bachelor in Business Teacher Education - Secondary Education

Polytechnic University of The Philippines
Commonwealth, Metro Manila, Philippines
04.2001 -

Skills

  • Deadline Management
  • Meeting Coordination
  • Scheduling Tools
  • Multitasking Abilities
  • Excellent Communication
  • Decision-Making
  • Time management abilities
  • Adaptability and Flexibility
  • Attention to Detail
  • Task Prioritization

Timeline

Inbound Customer Service Representative

Streamline Communications
05.2023 - 07.2023

Offshore WFM Scheduling Analyst

Teleperformance
01.2019 - Current

Bachelor in Business Teacher Education - Secondary Education

Polytechnic University of The Philippines
04.2001 -

Similar Profiles

CREATE PROFILE
Mariel BeltranScheduling Analyst