Hi, I’m
Marie Joy Opimo
Finance
Manila
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes at Spinneys LLC, showcasing exceptional problem-solving and time management skills. Leveraged SAP expertise and a dependable nature to exceed performance metrics, demonstrating a commitment to excellence and a deep understanding of client communication.
Overview
17
years of professional experience
Work History
8990 Housing Development Corporation
PDC Custodian
08.2022 - Current
Job overview
- Accepting/checking Post Dated Cheques from buyer's as payment for their monthly amortization
- Encoding/Monitoring Post Dated Cheques of buyers if deposited or not (reason why not)
- Pull out of buyers PDC's in warehouse when needed upon Credit and Collection request
- Monitoring accounts that are taken out by PAG IBIG or BANK
- Migration of account that are taken out in SAP System
- Preparing the final computation/settlement of in house accounts that are taken out.
- Funding of the accounts that has a refund upon computation
- Releasing the final settlement to buyer
Khidmah LLC Abu Dhabi
CONCIERGE/RECEPTIONIST
12.2013 - 05.2019
Job overview
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Spinneys LLC
CUSTOMER SERVICE DESK IN CHARGE
05.2010 - 11.2013
Job overview
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Exceeded performance metrics consistently, setting an example for fellow team members as a top-performing associate.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Improved overall service desk performance by regularly reviewing calls and providing constructive feedback to colleagues.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Spinneys LLC
Cashier
05.2010 - 11.2013
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Metro Main Asia Star Corporation
Customer Service Assistant
09.2007 - 05.2010
Job overview
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Serves as information desk
- Processing of bills payment such electricity,water, credit card, insurance etc.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Maintained up-to-date knowledge of product and service changes.
Education
Dr. Filemon C. Aguilar Memorial CollegeLas Pinas, Metro Manila, Philippines
Bachelor of Science from Business Administration
04-2007
Skills
Time management
Timeline
PDC Custodian
8990 Housing Development Corporation
08.2022 - Current
CONCIERGE/RECEPTIONIST
Khidmah LLC Abu Dhabi
12.2013 - 05.2019
CUSTOMER SERVICE DESK IN CHARGE
Spinneys LLC
05.2010 - 11.2013
Cashier
Spinneys LLC
05.2010 - 11.2013
Customer Service Assistant
Metro Main Asia Star Corporation
09.2007 - 05.2010
Dr. Filemon C. Aguilar Memorial College
Bachelor of Science from Business Administration
Similar Profiles
Rybeth RenivaRybeth Reniva
Human Resources Generalist at 8990 Housing Development CorporationHuman Resources Generalist at 8990 Housing Development Corporation
Judy Ann ArmeaJudy Ann Armea
Junior Accountant at 8990 Housing Development CorporationJunior Accountant at 8990 Housing Development Corporation
Allen Morwind ArulAllen Morwind Arul
Assistant Manager – Operations Legal and Management at Housing Development Finance Corporation Limited (HDFC)Assistant Manager – Operations Legal and Management at Housing Development Finance Corporation Limited (HDFC)