Writing, Reading, Art, & Traveling
Mariejo Faye Patubo
Customer Care Representative/Chat Support
Polomolok,South Cotabato
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CCS position in your environment. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
1
1
Language
Work History
Customer Care Representative at Bankmobile
Ubiquity Global Services
Bacolod City , Negros Occidental
12.2020 - 09.2021
- Increased customer satisfaction by resolving issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Call Center Agent at Telco
Panasiatic Solutions
Bacolod City, Negros Occidental
06.2020 - 09.2020
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered to customer the locations within specific timeframes.
Education
Bachelor of Arts - Political Science
02.2022 - Current
GED -
06.2017 - 05.2019
GED -
06.2004 - 05.2014
Skills
Customer consultations
Patient care and confidentiality
Customer service optimization
Customer observations
Learning Product Knowledge
Communication
Speed in Resolving
Accomplishments
- Achieved Excellency by completing the task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Interests
Timeline
Notre Dame of Dadiangas - Bachelor of Arts, Political Science
02.2022 - Current
Customer Care Representative at Bankmobile - Ubiquity Global Services
12.2020 - 09.2021
Call Center Agent at Telco - Panasiatic Solutions
06.2020 - 09.2020
Don Bosco Technical Institute - GED,
06.2017 - 05.2019
Most Holy Trinity School - GED,
06.2004 - 05.2014