MARIE JEAN PAGENTE

• Managed files and records of afcs personnel and adhered to safety procedures to prevent breaches and data misuse.
• Oversaw Administrative and Finance Unit by leading change.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Delivered performance reviews, recommending additional training or advancements.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.
• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Managed to improved the afcs personnel by coordinating and collaborating with other government agencies for research and development.

Manage the Recruitment, Selection and Induction of AFCS Personnel

Supervise and guide new employees and responded to the concerns/issues to improve the understanding of job responsibilities

Analyzed administrative processes, program spending and disbursement, and prepare budget for afcs personnel.

Delivered performance reviews, recommending additional training of advancements.

Prepare reports to assist co leaders with key decision making and strategic operational planning.

Managed personnel accounts and reports generated for office's data base.

Manage files and records in adherence to Data Privacy Act and security procedures to prevent breaches and data misuse.

Created and prepared reports for various offices.

Coordinated and consulted other agency to manage research and development for all afcs personnel to develop operational procedures and streamline processes to increase team performance.

Communicate with various units to deadlines and adhere to the departments budgetary requirements.

Development and implementation of new administrative procedures.

Negotiated with vendors and suppliers for IT equipment and services.

Managed department budgets and generated financial reports for management reviews.

Developed strategies to streamline and improve office procedures.

• Managed files and records for clients, carry out procurement operations.
• Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
• Maintain inventory management to assess requirements and develop operational enhancements to streamline processes and increase service delivery.
• Adhere to the procurement rules and regulations and to other related policies.
• Manage procurement activities for goods and services for strategic sourcing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Represented company and promoted products at conferences and industry events.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.

• Updated social media presence as part of comprehensive strategies to enhance customer engagement.
• Onboarded new team members and coached personnel in marketing tasks.
• Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
• Identified appropriate marketing channels and target customers for campaigns.
• Monitored trends in social media, industry, and competitive landscape to create new material.
• Updated customer database and generated lists and counts for direct marketing projects.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Maximized advertising efforts by developing content for media relations, corporate communications.

• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Organized and coordinated conferences and monthly meetings.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Handled confidential and sensitive information with discretion and tact.