Marie Janel Guanzon

Completed daily cold calling and outreach to build sales pipeline.

Appointment-setting

Cold calling, hard selling, closing out sales

Virtual assistant for different clients abroad particularly US and Europe

Over the last 15 years, I have been working home-based as an independent and freelance contractor catering to various clients abroad: USA, UK, Canada, Australia, Sweden, Serbia. Mostly for Outbound campaigns (B2B and B2C), making calls for the US, Canada, and UK. Tasks would include telemarketing/ telesales, virtual assistance: appointment-setting, lead generation, email marketing, data-entry. I am seeking opportunities to build long-term relationships with these clients wherein my talent and abilities would excel.

Overcame objections using friendly, persuasive strategies.

Made Outbound calls business to business

Made Outbound calls business to Consumer

Appointment-setting

Email Marketing

Outreach Program

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Made Outbound calls to set up appointments for clients
• Cold-calling, hard seeling, closed sales
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Built strong relationships with customers through positive attitude and attentive response.
• Held weekly team meetings to inform team members on company news and updates.
• Worked with team to identify areas of improvement and devised solutions based on findings.

Handles and process inbound calls and placing outbound long distance calls, both local and international.

Answers inbound calls from local residents and subscribers inquiring for telephone numbers (landline)

• Managed incoming calls each day with utmost professionalism and knowledgeable service.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Assists branch manager for administrative tasks and services
• Assists local subscribers for telephone (landline) application
• Handles long distance service
• Delivered prompt service to prioritize customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.