MARIE JANE DURAN
Culasi
Summary
Experienced professional seeking a responsible career opportunity to effectively utilize training and skills, making a significant contribution to the company. Committed to maintaining customer satisfaction through first-call resolution, while enhancing problem-solving skills, customer experience, and product knowledge.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Acquire Asia Pacific Inc, Philippines
01.2014 - 06.2018
- Resolved customer issues through effective communication and problem-solving, enhancing overall customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
ACS, Xerox Company Inc
06.2011 - 02.2013
Customer Service Representative
Teletech
11.2010 - 05.2011
Call Center Agent
Alorica Philippines Inc.
09.2006 - 03.2007
Education
Vocational - Food and Beverages
Saint Vincent’s College
01.2010
Bachelor of Science - Nursing
Arellano University
Legarda, Metro Manila01.2006
Secondary - undefined
Kabasalan National Vocational School
01.2002
Primary - undefined
Sta Clara Elementary School
01.1998
Skills
- Customer service
- Active listening
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
PERSONAL PROFILE
I’m 39 years old, formerly working as customer service representative. I’ve had been in the industry for eight years.
Timeline
Customer Service Representative
Acquire Asia Pacific Inc, Philippines
01.2014 - 06.2018
Customer Service Representative
ACS, Xerox Company Inc
06.2011 - 02.2013
Customer Service Representative
Teletech
11.2010 - 05.2011
Call Center Agent
Alorica Philippines Inc.
09.2006 - 03.2007
Secondary - undefined
Kabasalan National Vocational School
Primary - undefined
Sta Clara Elementary School
Vocational - Food and Beverages
Saint Vincent’s College
Bachelor of Science - Nursing
Arellano University
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