Marie Jane Asaldo
Customer Service Representative
Taguig, Metro Manila
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
ECE Consulting Group
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer's concerns and inquiries.
- Responded to customer inquiries concerning product offerings, service options, and corporate information.
- Assisting customers with account-related concerns, such as fund transfers, subscription billing and login issues with efficiency and precision.
- Educated clients on billing, payment processing, and associated support protocols.
- Diligently corrected errors and resolved discrepancies found in customer accounts.
Customer Service Representative
Telus International Philippines
08.2018 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
Clinical Psychology Intern
National Center for Mental Health
01.2018 - 03.2018
- Cultivated and maintained relationships in culturally-diverse communities.
- Remained energetic and demonstrated passion for helping clients by applying active listening.
- Assisted licensed practitioners in diagnosis and treatment of chemical dependencies and psychiatric conditions such as Schizophrenia, Bipolar Disorder and Depression.
- Conducted and evaluated standardized test for both out-patients and in-patients.
- Observed clinical psychology staff and attended 250 hours of supervision to develop practical knowledge and abilities.
- Performed intake by conducting interviews to establish key information as well as assessing patients' apparent mental state.
- Wrote reports on clients and maintained required paperwork.
Intern, Human Resources
Green Pasture People Management Inc.
07.2016 - 09.2017
- Collected, arranged and input information into database system.
- Sorted, organized and maintained files.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Provided clerical support, addressing routine and special requirements.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Posted positions through approved recruitment channels.
- Assisted with on-boarding process of about 20 new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Service Representative, Seasonal Hire
SPi Global
04.2017 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved service and delivery concerns.
- Resolved sales and service issues over phone with no less than 20 customers daily.
Customer Service Representative, Seasonal Hire
SPi Global
04.2016 - 05.2016
- Worked as a back-office staff and customer service representative via email channel.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collaborated with team members to achieve target results.
Customer Service Representative Intern
TeleAccess Philippines, Marie Jane S. Asaldo
11.2013 - 02.2014
- Took inbound calls and made outbound calls for donation.
- Worked with customers to understand needs and provide excellent service.
Education
Bachelor of Science - Psychology
Rizal Technological University
06.2014 - 05.2018
Skills
Problem-solving
Adaptability and flexibility
Documentation
Time management
Critical thinking
Problem resolution
Account updating
Timeline
Customer Service Representative
ECE Consulting Group
03.2024 - Current
Customer Service Representative
Telus International Philippines
08.2018 - 03.2024
Clinical Psychology Intern
National Center for Mental Health
01.2018 - 03.2018
Customer Service Representative, Seasonal Hire
SPi Global
04.2017 - 05.2017
Intern, Human Resources
Green Pasture People Management Inc.
07.2016 - 09.2017
Customer Service Representative, Seasonal Hire
SPi Global
04.2016 - 05.2016
Bachelor of Science - Psychology
Rizal Technological University
06.2014 - 05.2018
Customer Service Representative Intern
TeleAccess Philippines, Marie Jane S. Asaldo
11.2013 - 02.2014
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