Head Operation/Customer Service Representative
MJDC TRAVEL and SERVICES
04.2023 - 05.2023
Hi, I’m
Marie Jan Eordogh
Quezon City,Metro Manila
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Personable and dedicated Customer Service Representative with extensive experience in Travel industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Work History
MJDC TRAVEL and SERVICESQUEZON CITY
Head Operation/Customer Service Representative
04.2023 - 05.2023
Job overview
- Motivated teams by recognizing and rewarding excellence.
- Set attainable daily, weekly and monthly goals and game plans.
- Held monthly meetings with associates to provide constructive feedback on performance.
- Partnered with fellow team members on new customer service program to promote seamless transitions.
- Made certain associates adhered to schedules to achieve service goals.
- Utilized recognition and reward tools frequently to recognize achievements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Strengthened customer retention by offering discount options.
Education
AMACLCBACOLOD CITY
Associate of Science from Computer Programming, Specific Applications
10.2003
Skills
- Call Documentation
- Data Entry
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Transaction Processing
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Translation and Interpretation Services
- Responding to Difficult Customers
- Customer Account Management
- Multitasking and Prioritization
- Customer Service
- Verbal and Written Communication
- Data Entry and Maintenance
- Needs Assessment
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Upselling Products and Services
- Calm and Professional Under Pressure
- Creative Problem Solving
- Sales Report Generation
- Administrative and Office Support
- Product Recommendations
- Refunds and Returns Management
- Sales Quota Achievement
- Computer Proficiency
- Merchandise Orders and Exchanges
- Business Development
Timeline
AMACLC
Associate of Science from Computer Programming, Specific Applications
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