Marie Frances Salanda
Fulfillment Supervisor
Marikina City,Philippines
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong knowledge and proficiency to navigate multiple systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Order Fulfillment Supervisor
N-Squared E Commerce Philippines Corp.
888 Megacity Cainta, Rizal
07.2021 - Current
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Processed and submitted orders for daily and expedited delivery to maintain customer satisfaction.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Reviewed order terms and conditions with customers to comply with company policy.
- Responsible of inbound and out bounding of items in warehouse (Sale invoice/PO)
- Oversea Operation from Order process to dispatch.
Order Fulfillment
N-Squared E Commerce Philippines Corp.
888 Megacity Cainta Rizal
03.2021 - 07.2021
- Collate order of client for the day.
- Verify order of the client and make sure to delivered on the given date.
- Arrange order date from different platform such as Lazada and Shopee.
- Monitoring the merchandise and notifying inventory team to restock items.
Salesclerk/Grocery Store Clerk
Boy and Susan Sari-Sari (Grocery) Store
Marikina Public Market
07.2020 - 02.2021
- Checked for outdated and overripe grocery items and removed from inventory.
- Removed trash, swept and mopped floors for professional appearance.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Administrative/Accounting Officer
I-BIz Outsource Technology Inc.
Bagong Bayan, Quezon City
09.2019 - 06.2020
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Overhauled process for year-end inventory audits to improve accuracy.
- Managed payroll operations for team of employees.
- Prepared working papers, reports and supporting documentation for audit findings.
- Provide assistance to the Operation Manager
- Prepare schedule and payments all government transaction.
- Bank transactions such as Payroll, Dollar Exchange and cash encashment.
Purchasing Assistant
Square Meter Trading and Construction Corporation
Markina Heights, Marikina City
11.2018 - 08.2019
- Evaluated procurement activities and recommended needed improvements.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Established and managed supplier and vendor relationships.
- Oversaw supplier related activities and monitored supplier performances.
- Oversaw purchase order shipments by managing deadlines and cancellation dates.
- Negotiated prices, discount terms and transportation arrangements for merchandise.
Loan Documentation Associate/Car Loan Documentations
Union Bank of Philippines
Ortigas. Pasig City
09.2017 - 08.2018
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
Assistant Manager - Operations
MRJR Metal Manufacturing
San Roque, Marikina City
09.2011 - 05.2017
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Maximized profits by reducing waste in payroll administration and increasing sales.
- Educated operations team on best practices, company policies and service excellence standards.
- Generated operational reports for management on monthly schedule.
Admin Staff
M Central Employment Agency
Jurong East, Singapore
02.2011 - 08.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Admin Supervisor
MRJR Metal Manufacturing
San Roque, Marikina Ciy
06.2006 - 01.2011
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Transcribed meeting minutes for management's records.
- Completed bi-weekly payroll for employees.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
Call Center Agent
Focus Care Company
Eastwood, Quezon City
03.2006 - 05.2006
- Handling outgoing calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recommended products to customers, thoroughly explaining details.
Secretary
MRJR Metal Manufacturing
San Roque, Marikina City
01.2002 - 02.2006
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Bachelor of Science - Mass Communications
AMA Computer College
East Rizal 07.1996 - 10.2001
No Degree - Caregiver
5EA's Trading Center
Cainta, Rizal 04.2001 -
Skills
Staff Management
Timeline
Order Fulfillment Supervisor
N-Squared E Commerce Philippines Corp.
07.2021 - Current
Order Fulfillment
N-Squared E Commerce Philippines Corp.
03.2021 - 07.2021
Salesclerk/Grocery Store Clerk
Boy and Susan Sari-Sari (Grocery) Store
07.2020 - 02.2021
Administrative/Accounting Officer
I-BIz Outsource Technology Inc.
09.2019 - 06.2020
Purchasing Assistant
Square Meter Trading and Construction Corporation
11.2018 - 08.2019
Loan Documentation Associate/Car Loan Documentations
Union Bank of Philippines
09.2017 - 08.2018
Assistant Manager - Operations
MRJR Metal Manufacturing
09.2011 - 05.2017
Admin Staff
M Central Employment Agency
02.2011 - 08.2011
Admin Supervisor
MRJR Metal Manufacturing
06.2006 - 01.2011
Call Center Agent
Focus Care Company
03.2006 - 05.2006
Secretary
MRJR Metal Manufacturing
01.2002 - 02.2006
No Degree - Caregiver
5EA's Trading Center
04.2001 -
Bachelor of Science - Mass Communications
AMA Computer College
07.1996 - 10.2001
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