Summary
Overview
Work History
Education
Skills
References
Timeline
MARIE FE BALANSAG

MARIE FE BALANSAG

CITY OF MANILA

Summary

Experienced in monetary handling, foreign currency exchange, and accounting. Ensuring seamless guest account settlement and upholding policies. Committed to exceptional customer service and contributing to efficient company policies. Eager to collaborate on strategic plans for profitability in the casino industry.

Hardworking and passionate job seeker with strong organizational skills .

Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

ACCOUNTING STAFF

V-TECH BARCODE SYSTEMS PHILIPPINES, INC.
04.2025 - Current
  • Primarily manage the company cash flow from disbursement to collection. Allocating funds for payables based on available funding.
  • Reporting to company owner urgent matters like funding availability, reconciling bank accounts, recording collections
  • Managed accounts payable and receivable processes, ensuring all has been recorded and accounted properly.
  • Preparation of monthly government mandatory reports, such as Pag-Ibig, Philhealth and SSS and BIR compliance reporting of taxes payables declaration and paying obligations thru eFPS using direct bank debit from MBOS thru Egov portal.
  • Preparation of check vouchers for manager's signature and checks for release for to merchandise suppliers and billings.
  • Assisted in the timely preparation of financial statements, ensuring regulatory compliance.
  • Supported audit processes by providing accurate documentation and addressing auditor inquiries promptly.
  • Auditing petty cash liquidation

Casino Cage Supervisor

Norwegian Cruise Line (Norwegian Jade)
01.2019 - 09.2022
  • Supervised daily operations of casino cage, ensuring compliance with gaming regulations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions.
  • Trained and mentored staff on customer service standards and operational protocols.
  • Oversaw inventory management of gaming chips and currency, optimizing stock levels.
  • Implemented process improvements to enhance efficiency and reduce wait times for patrons.
  • Resolved customer inquiries and disputes promptly, fostering positive guest experiences.
  • Coordinated with security teams to ensure safety protocols were followed during cash transactions.
  • Developed training materials and conducted workshops to elevate team performance standards.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
  • Maintained a secure environment within the cage area by adhering to security protocols and conducting regular surveillance checks.
  • Coordinated scheduling of cage personnel to ensure adequate staffing levels during peak times while minimizing labor costs where possible.

Financial Accountant

Norwegian Cruise Line
07.2018 - 01.2019
  • Manage shipboard guest account from boarding to disembarking during the cruise.
  • Balancing financial report for end of the night process.
  • Auditing sales of different departments like bar, casino, restaurants and cafe.
  • Processing setting up guest account using credit card.
  • Batch process of credit card charges based on guest on board charges.
  • Foreign currency handling to provide local currency for cruisers to used off board while enjoying their time outside the ship.
  • Closing customer shipboard account.
  • Managed financial reporting processes, ensuring compliance with accounting standards and regulatory requirements.
  • Implemented process improvements that reduced month-end closing time by increasing efficiency in reconciliations.

Casino Cage Supervisor

Norwegian Cruise Line (Norwegian Epic)
09.2015 - 05.2018
  • Shipboard personnel – Casino Cage Supervisor
  • Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
  • Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
  • Developed strong relationships with VIP clients, providing personalized service that encouraged repeat business at the casino.
  • Mentored junior staff members by sharing expertise on casino cage operations, fostering a culture of continuous learning and development within the department.
  • Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
  • Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
  • Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with gaming regulations.
  • Contributed to a positive work atmosphere by maintaining professional relationships with fellow supervisors, team members, and other casino staff.
  • Implemented effective cash inventory controls to minimize losses due to theft or error while maximizing operational efficiency.
  • Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
  • Evaluated existing operational policies regularly, making recommendations for improvements based on industry best practices and specific needs of the casino.
  • Reconciled daily summaries of transactions and accurately counted funds to balance books using Konami
  • Maintaining ATM up, working and balance.

Casino Cage Supervisor

MCE Leisure Philippines Corporation
06.2014 - 09.2015
  • Auditing cashier's cash floats at the end of their ship
  • Replenishing cash floats for cashier's use for cash window transactions.
  • Monitoring every cashout if being paid correctly
  • Balancing casino main chip bank and cash main bank
  • Resolving disputes on wrong pay outs


Administrative Officer

Solpia Marine and Ship Management, Inc.
04.2013 - 04.2014
  • Assisted on hiring process and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained inventory of office supplies and placed orders.
  • Monitoring employees on office policies and procedures.
  • Issuing memos for non-compliance of company policy
  • Taking minutes of meetings
  • Maintaining office facility clean and in good working condition.
  • Helping in issuance of crew member's uniform
  • Following up orders from suppliers
  • Helping in data entry of files for SSS for crew
  • Coordinating with crew family members during time of calamity to ensure they are all same for the crew's peace of mind.


Casino Cage Supervisor

Norwegian Cruise Line (Norwegian Epic)
09.2011 - 02.2013
  • Shipboard personnel – Casino Cage Supervisor
  • Reduced cash discrepancies by implementing stringent cash-handling procedures and conducting thorough audits regularly.
  • Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
  • Developed strong relationships with VIP clients, providing personalized service that encouraged repeat business at the casino.
  • Mentored junior staff members by sharing expertise on casino cage operations, fostering a culture of continuous learning and development within the department.
  • Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
  • Conducted employee training workshops on topics such as fraud prevention, cash handling best practices, and customer service techniques to improve overall team performance.
  • Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with gaming regulations.
  • Contributed to a positive work atmosphere by maintaining professional relationships with fellow supervisors, team members, and other casino staff.
  • Implemented effective cash inventory controls to minimize losses due to theft or error while maximizing operational efficiency.
  • Streamlined cage operations for increased efficiency by developing and implementing new processes for staff training and performance evaluations.
  • Evaluated existing operational policies regularly, making recommendations for improvements based on industry best practices and specific needs of the casino.
  • Reconciled daily summaries of transactions and accurately counted funds to balance books using Konami
  • Maintaining ATM up, working and balance.

Administrative Officer

Solpia Marine and Ship Management, Inc.
06.2011 - 09.2011
  • Assisted on hiring process and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Maintained inventory of office supplies and placed orders.
  • Monitoring employees on office policies and procedures.
  • Issuing memos for non-compliance of company policy
  • Taking minutes of meetings
  • Maintaining office facility clean and in good working condition.
  • Helping in issuance of crew member's uniform
  • Following up orders from suppliers
  • Helping in data entry of files for SSS for crew
  • Coordinating with crew family members during time of calamity to ensure they are all same for the crew's peace of mind.


Casino Cage Manager

Norwegian Cruise Line (Norwegian Sky)
11.2007 - 07.2009
  • Shipboard personnel – Casino Cage Manager
  • Supervised daily operations of casino cage, ensuring compliance with regulations and company policies.
  • Trained and mentored staff on cash handling procedures and customer service excellence.
  • Oversaw accurate processing of currency exchanges, credit transactions, and chip issuance.
  • Implemented process improvements that enhanced workflow efficiency and reduced transaction times.
  • Developed training programs to enhance team performance and knowledge of casino operations.
  • Coordinated communication between departments to resolve customer inquiries promptly and effectively.
  • Monitored inventory levels of chips and cash to ensure adequate supply for gaming operations.
  • Conducted regular audits of financial transactions to uphold integrity and accuracy in reporting.
  • Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
  • Improved team collaboration, fostering an open line of communication between cage supervisors, managers, and frontline staff.
  • Provided support during internal and external audits by maintaining accurate records of all financial transactions within the casino cage area.
  • Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
  • Utilized accurate exchange rates to redeem foreign currencies.
  • Performed credit checks and references to open credit accounts for customers.
  • Evaluated quality of service of 6 cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
  • Assisted guests with credit card advances, chip cash-outs and check cashing.
  • Trained, supervised and evaluated workers.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Performed paperwork required for monetary transactions.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.

Casino Cashier

Norwegian Cruise Line (Norwegian Jewel)
02.2006 - 10.2007
  • Shipboard personnel-Casino Cashier
  • Processed cash transactions accurately and efficiently, ensuring compliance with casino policies.
  • Assisted patrons with inquiries and concerns, fostering a positive customer experience in high-pressure environments.
  • Trained new cashiers on operational procedures, promoting adherence to best practices within the team.
  • Utilized advanced problem-solving skills when addressing complex customer inquiries or troubleshooting technical issues with equipment.
  • Streamlined cash handling procedures for improved efficiency and reduced errors.
  • Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
  • Promoted a safe working environment by promptly reporting any observed safety hazards or potential security breaches to management.
  • Effectively communicated with cage supervisors regarding any discrepancies or issues encountered during shift operations.
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Handled money, ticket and chips exchanges for customers.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Counted cash and casino chips to accurately reconcile transaction reports.

Cage Cashier - Foreign Currencies

Jimei - Grand Boulevard Hotel
04.2000 - 03.2001
  • Land Base - Cage Cashier - Foreign Currencies

Casino Cashier Supervisor

Star Cruises/Magsaysay Maritime Corp.
12.1995 - 03.2000
  • Shipboard personnel-Casino Cashier Supervisor

Junior Programmer - EDP Dept.

LTS PHILIPPINES (Personal Collection)
10.1993 - 12.1995

Data Encoder - Credit and Collection Dept.

LTS PHILIPPINES (Personal Collection)
06.1992 - 09.1993

Student Trainee

National Power Corporation
09.1991 - 01.1992
  • HRODD Dept. - Student Trainee

Service Crew

Jollibee Foods Corporation
03.1990 - 05.1990

Student Trainee

Jollibee Foods Corporation
09.1989 - 01.1990
  • Accounting Dept - Student Trainee

Education

Bachelor - Computer Data Processing Management

Polytechnic University of The Philippines
04-1992

COLLEGE

High School -

Tondo School of Arts And Trades (Earist Brach)
03-1988

Elementary School -

General Vicenti Lim Elementary School
03-1984

Skills

  • Experience with various office devices
  • Experienced with Microsoft Office applications
  • Experience with casino management software
  • Bank reconciliation (manual )
  • Cash flow management
  • Tax preparation
  • Accounts payable management
  • Accounts receivable

References

Jun, Amit, Casino Cage Fleet Manager, +1(786)300-7532, Norwegian Cruise Line

Timeline

ACCOUNTING STAFF - V-TECH BARCODE SYSTEMS PHILIPPINES, INC.
04.2025 - Current
Casino Cage Supervisor - Norwegian Cruise Line (Norwegian Jade)
01.2019 - 09.2022
Financial Accountant - Norwegian Cruise Line
07.2018 - 01.2019
Casino Cage Supervisor - Norwegian Cruise Line (Norwegian Epic)
09.2015 - 05.2018
Casino Cage Supervisor - MCE Leisure Philippines Corporation
06.2014 - 09.2015
Administrative Officer - Solpia Marine and Ship Management, Inc.
04.2013 - 04.2014
Casino Cage Supervisor - Norwegian Cruise Line (Norwegian Epic)
09.2011 - 02.2013
Administrative Officer - Solpia Marine and Ship Management, Inc.
06.2011 - 09.2011
Casino Cage Manager - Norwegian Cruise Line (Norwegian Sky)
11.2007 - 07.2009
Casino Cashier - Norwegian Cruise Line (Norwegian Jewel)
02.2006 - 10.2007
Cage Cashier - Foreign Currencies - Jimei - Grand Boulevard Hotel
04.2000 - 03.2001
Casino Cashier Supervisor - Star Cruises/Magsaysay Maritime Corp.
12.1995 - 03.2000
Junior Programmer - EDP Dept. - LTS PHILIPPINES (Personal Collection)
10.1993 - 12.1995
Data Encoder - Credit and Collection Dept. - LTS PHILIPPINES (Personal Collection)
06.1992 - 09.1993
Student Trainee - National Power Corporation
09.1991 - 01.1992
Service Crew - Jollibee Foods Corporation
03.1990 - 05.1990
Student Trainee - Jollibee Foods Corporation
09.1989 - 01.1990
Polytechnic University of The Philippines - Bachelor, Computer Data Processing Management
Tondo School of Arts And Trades (Earist Brach) - High School,
General Vicenti Lim Elementary School - Elementary School,

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MARIE FE BALANSAG