Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marie Charm Pandato

Marie Charm Pandato

General Tias

Summary

Multi - talented Production Supervisor knowledgeable about operations, quality standards and safety hazards. Able to step into any

production position and work hands - on with team members in need of improvement. Versed in documentation, compliance and scheduling.

Motivated Team Leader with more than 2 years of progressive experience. Energetic self - starter and team builder. Navigates high stress situations and achieves goal on time.


Experienced in US Payroll Processing with 7 years hands on experience.


Dynamic and results-driven Product Manager with nearly 2 years of experience in product development and user experience enhancement, particularly within the US Payroll and K12 Employment Contract Pay Solutions sectors. Proven ability to collaborate with cross-functional teams, leveraging strong analytical skills to inform decision-making and drive innovative product strategies.


Passionate about continuous learning, I stay updated on industry trends and best practices, ensuring our products not only meet compliance standards but also exceed user expectations. Recognized for fostering a user-centered approach in product design, I am committed to delivering impactful solutions that streamline operations for educational institutions and payroll professionals.


Eager to embrace new challenges, I aim to expand my expertise in product management methodologies and contribute to the growth and success of forward-thinking organizations.

Overview

15
15
years of professional experience

Work History

Product Manager(HR Payroll & Employment Contracts)

Infor PSSC Inc
10.2023 - 06.2025
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Coordinated project planning and execution with team members and team leads.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Maintained positive vendor relations to build strong partnerships.

Payroll Supervisor

ADP Philippines Inc
11.2021 - 04.2023
  • Worked with 8-10 assigned clients on Payroll related inquiries such as employee hiring, maintenance , Payroll Processing, reporting and Year End activities.
  • Takes client escalations and assists in any payroll related concerns.
  • NPS outreach, this is where we reach out to the clients and assist them with their concerns. This will help us connect with the client at the same time encourage them to answer our relationship survey(NPS) Leads the TNPS Pillar of our business unit. This pillar plans and executes any projects that will enhance the skills and knowledge of our associates to get better and higher TNPS scores.
  • Conducted staff meetings before shifts to delegate tasks and communicate priorities.
  • Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets.
  • Planned and delegated work to meet project or production goals.
  • Tracked employee productivity, performance and task completion to meet quality standards.
  • Contributed to development and implementation of improved policies, regulations and procedures.
  • Ensured teams stayed on track to achieving or exceeding KPIs by analyzing reports and monitoring operations.
  • Helped managers select talented candidates based on interview success, qualifications and experience.
  • Coordinated workforce activities and monitored operations to identify and mitigate potential inefficiencies.

Client Experience Coach / New Hire Coach

ADP Philippines Inc
03.2019 - 11.2021
  • Continuous call evaluation to ensure that associates provide quality service In line with the organizational objectives.
  • Facilitates Calibrations with Leaders/Associates to ensure that both parties are aligned with the standards and processes.
  • Assess associate’s performance and monitoring trends based on data gathered on evaluations.
  • Lead 8-15 new hire associates during training and Facilitated product and process discussions

Client Support Specialist/ Payroll Specialist

ADP Philippines Inc
04.2016 - 03.2019
  • Catered Inbound and Outbound Client Calls for Major Business Accounts
  • Entering Payroll information in Client’s behalf if needed such as earnings and tax information.
  • Set up, update and verify each payroll run and resolved any discrepancies by collecting and analyzing data.

Quality Assurance Analyst

Teleperformance Philippines
06.2013 - 04.2016
  • Continuous call evaluation to ensure that associates provide quality service In line with the organizational objectives.
  • Facilitates Calibrations with Leaders/Associates to ensure that both parties are aligned with the standards and processes.
  • Assess associate’s performance and monitoring trends based on data gathered on evaluations.
  • Promoted the company in maintaining a work environment that was focused on quality, communication, collaboration, integration and teamwork.
  • Created, edited and updated project manuals and technical documentation used by the entire QA team.
  • Coordinated range of datasets while managing assigned work within agreed timelines and with high attention to detail.

Customer Service Reperesentative

Teleperformance Philippines
10.2010 - 06.2013
  • Handled Inbound Calls for Telecommunications Company
  • Provided excellent customer service experience while ensuring first call resolution targets and standards.

Education

Bachelor of Science - Nursing

Western Mindanao State University
Zamboanga City
03-2010

Skills

  • US Payroll Processing
  • Customer Service
  • US Tax Processing
  • Employee-focused
  • Project Planning
  • Goal Setting
  • Recruitment Onboarding
  • Staff Appraisal
  • Critical Decision Making
  • KPI Management
  • Quality Assurance
  • Product Discussions and Training
  • Product Management
  • Product Research
  • Competitor tracking
  • Research and trend analysis

Timeline

Product Manager(HR Payroll & Employment Contracts)

Infor PSSC Inc
10.2023 - 06.2025

Payroll Supervisor

ADP Philippines Inc
11.2021 - 04.2023

Client Experience Coach / New Hire Coach

ADP Philippines Inc
03.2019 - 11.2021

Client Support Specialist/ Payroll Specialist

ADP Philippines Inc
04.2016 - 03.2019

Quality Assurance Analyst

Teleperformance Philippines
06.2013 - 04.2016

Customer Service Reperesentative

Teleperformance Philippines
10.2010 - 06.2013

Bachelor of Science - Nursing

Western Mindanao State University
Marie Charm Pandato