Summary
Overview
Work History
Education
Skills
Key Clients
Timeline
Generic

MARIE BLESS OLIVER NAVARRO

BINAN CITY LAGUNA

Summary

Passionate Cloud Business Solutions Professional with over 20 years of Global and Regional experience combined. Experience covers supplier contract negotiation, bids analysis, maximize value for the company through time and cost agreements while working with advanced technologies, team leadership, supplier and customer relationship, process improvement, data analysis, vendor management, supplier enablement, catalog management, procurement card administration, project management and more. My quest is to make a significant contribution by leveraging my expertise in an ambitious and innovative environment.

Overview

22
22
years of professional experience

Work History

Freelance Project Manager, Systems Operations Manager, Property Management, Digital Marketing Client Service Delivery Manager

Upwork, Onlinejobs.ph Clients
07.2019 - Current
  • Formulating assignments in accordance with prescribed specifications
  • Editing assignments to ensure that they are accurate and well-presented
  • Liaising with the line manager to clarify assignment related expectations, as needed
  • Submitting completed assignments in the stipulated format
  • Storing and filing copies of all completed assignments
  • Keeping an accurate record of hours worked and income received
  • Registering as a taxpayer and filing your own tax returns on time
  • Ensuring that your work equipment remains in excellent working condition at all times.

Senior Business Analyst/Project Manager

Jim's Group Philippines Corporation
02.2022 - 03.2024
  • Using data modelling techniques to identify ways in which an organisation can operate more effectively
  • Communicate with senior people in organisations to find out what they hope to achieve
  • Formulate ways for businesses to improve, based on previous research
  • Persuade internal and external stakeholders of the benefits of new technology or strategies
  • Oversee the implementation of new technology and systems
  • Run workshops and training sessions
  • Exploring how the organisation is currently operating via research, which could include interviewing employees and collecting quantitative data
  • Explore different solutions, their risks, benefits and impacts
  • Proposing solutions to an organisation's leaders, and keeping them updated with progress
  • Creating documents to outline the proposed changes and the steps involved
  • Ensuring the changes are made - for example, by overseeing the implementation of new technology or a new approach
  • Contributing to training and support for people affected by new systems and processes.

Council Member - Freelance Process Consultant

GLG IT CONSULTING
05.2015 - 02.2022
  • Assist the clients with their key decisions, guided by quantitative data from the world's knowledge marketplace
  • Supports all phases of the projects, from scoping and questionnaire design to panel selection, quality review, and data interpretation
  • Create tactical survey design for the client
  • Combine the human insight with an AI driven matching platform
  • Unparalleled compliance framework allows client to engage through a trusted platform supported by dedicated tools and thoughtful protocols
  • Gives expert specific topic, business or industry for a call or an in-person or video meeting.

Cloud Business Solutions Project Manager - Project Based

Maximo Business Solutions, Inc
09.2019 - 09.2020
  • Define the project scope, goals, and deliverables that support business goals
  • Communicate project expectations to team members plus stakeholders in a timely manner and clear fashion
  • Liaise with project stakeholders on an on-going basis
  • Manage project expectations with team members and stakeholders
  • Schedule project timelines and milestones using appropriate tools
  • Track project milestone deliverables
  • Determine the frequency content of status reports from the project team; analyzing results; and also troubleshooting problem areas
  • Define project success criteria; disseminating them to involved parties throughout project life cycle
  • Create recommendation report in order to identify successful or unsuccessful project elements
  • Develop best practices as well as tools for project execution and management.

Project Manager|Cloud Functional Services Senior Consultant - CONTRACTOR

SAP Philippines, Inc
02.2019 - 07.2019
  • Responsible for the deployment and/or the ongoing support of cloud-based products and solutions
  • This will include support of the customer during initial design and implementation, and throughout the life cycle of the customer engagement
  • Core Tasks Includes: Assessment of customer needs
  • Support or maintain project plan for deployment and support Active role in data gathering for the implementation
  • Provides on-going support of cloud-based products
  • Implements processes across all related applications (SAP/non-SAP)
  • Lead resolution of implementation issues
  • Supports go live of projects
  • Communication to client through the engagement
  • Takes responsibility from time to time as team manager.

Business & Integration Team Lead|Project Lead

Accenture
02.2018 - 01.2019
  • Collaborate with the client to understand the business need
  • Prepare formalized business requirements
  • Act a liaison between the client and the technical staff to clearly explain the business need
  • Collaborate both internally and externally during the solution development
  • Support the client in a test and production state for adapter's functionality
  • Supports and/or conducts Project Management activities to ensure that resources, risk recognition, and planning stay aligned with the solution goals
  • Provide an adapter's consulting activities as required.

Client Engagement Expert|Project Lead

Dimension Data Asia Pacific PTE Ltd, Singapore
07.2014 - 03.2017
  • Leading and developing the team
  • Drive Self Service with Customer
  • Drive standardization of configuration across APAC
  • Play a key role in the design and implementation of the Storefront wrap around service
  • Drive the Super User community
  • Work closely with the Quoting and Sales Fulfilment Business Rep and Business Analyst as required
  • Deliver System training
  • Triage tickets and provide L1 Support, monitoring L2/3 support from other teams ensuring that issues are escalated as necessary
  • Support testing of new features and the Direct element of End to end testing across the S2A platform
  • Implement System Integration across client's ERP Systems.

Case Manager for Procurement & Accounts Payable

GENPACT SERVICES, LLC
11.2013 - 07.2014
  • Ensures the capability of the Hubwoo Procurement system of the client has the updated vendor catalog
  • Provide Tier 2 help desk support, via the telephone and email, to enterprise practices
  • Responsible for managing support tickets in ticketing software while also providing Second level phone and email support to the customer/vendor
  • Processes include prioritizing, documenting, resolving and following up help requests
  • Identify issues and route requests clearly and efficiently to Tier 3 support as need be.

IT Support Specialist

First Advantage
04.2012 - 10.2013
  • Follows agreed procedures receives requests for assistance from the users
  • Ensures that requests for assistance are properly logged, assigned to in a timely manner and according to agreed standards and procedures
  • Documents and process all requests in Ticketing System
  • Support via email, phone, ticketing tool: dealing with endusers' inquiries and/or transferring to the appropriate teams
  • Regularly sends company-wide IT advisory regarding, proper etiquette, decorum, security, maintenance and other IT-related precautionary measures
  • Gives Information Security Awareness orientation to new FADV employees International.

Field Procurement Specialist|Project Coordinator

Organization for Migration
02.2011 - 05.2012
  • Prepares and finalizes of global and regional procurement requirements
  • Plans and sources out suppliers
  • Negotiates price and payment
  • Ensures Procurement to Payment process is observed (PR, Bids Analysis, PO, Goods Receipts, Inventory Tracking, Request for Payment)
  • Coordinates procurement/subscription of mobile phones
  • Complies with SAP standards for gathering and maintaining Vendor Information Sheet from local vendors/service providers for review and archiving
  • Assists incoming and outgoing IOM officials with their personal effects
  • Aids with the Publication Unit on their printing requirements for worldwide distribution.

E-Procurement Analyst|E-Commerce Technical Representative

Proactis, formerly Hubwoo
03.2010 - 02.2011
  • Assists clients realizing bidding or transaction through the platform
  • Walks through clients with the Catalog creations, updates and approvals
  • Monitors customer and supplier's system failures
  • Sends multilingual customer notification both planned and unplanned
  • Supports via email, phone, ticketing tool that deals with customer's inquiries and or transferring to appropriate teams.

Procurement Specialist|Project Coordinator

Henkel Asia Pacific Service Centre
03.2008 - 07.2009
  • Manages Procurement Card (Citi Tool), Vendor Maintenance
  • Management of the Procurement Website (Hubwoo.com)
  • Completion of Purchase Request/Purchase Order, Price and payment term negotiations
  • Ensures Procurement to Payment process is observed (PR, Bids Analysis, PO, Goods Receipts, Inventory Tracking, Request for Payment
  • Complies with SAP standards for gathering and maintaining Vendor Information Sheet from local vendors/service providers for review and archiving.

Procurement/Travel Specialist

Diethelm Philippines, Inc
05.2002 - 04.2007
  • Meeting sales persons and negotiating contracts
  • Supports the companies' indirect procurement needs
  • Ensures Procurement to Payment process is observed (PR, Bids Analysis, PO, Goods Receipts, Inventory Tracking Request for Payment)
  • Complies with SAP standards for gathering and maintaining Vendor Information Sheet from local vendors/service providers for review and archiving
  • Assists the sales personnel with their travel bookings (hotel accommodations and plane tickets)
  • Responsible for evaluating suppliers in order to find the best deals possible on goods that are needed for business operations.

Education

Bachelor of Science Major in Computer Science -

Colegio de San Juan de Letran, Calamba
01.2001

Skills

  • SAP Ariba Procure to Pay
  • SAP S/4 HANA
  • SAP Fiori
  • SAP Concur
  • SAP ERP/CRM
  • Hubwoo
  • IBM Maximo EAM
  • Project Management (Agile & Scrum)
  • Client Engagement Management
  • Client Success Management
  • Customer Service Management
  • Opportunity Management
  • Coupa Procure to Pay
  • Test Strategy Management
  • Functional Procurement
  • Oracle ERP
  • Salesforce
  • Microsoft Dynamics 365
  • System Integration
  • Supply Chain Management
  • Supplier & Catalog Management
  • Client Relationship Management
  • Sourcing and Recruitment
  • Product Testing

Key Clients

  • Bank of America
  • HSBC
  • Bloomberg
  • AIG
  • Louis Vuitton
  • Cargill
  • Thomson Reuters
  • BNP Paribas
  • Cognizant
  • Ayala Property Management Corporation
  • Morgan Stanley
  • Citibank
  • Philip Morris
  • Wartsila
  • Ananda
  • Constellation Brands, Inc
  • Unilever
  • Globe
  • Top Glove
  • Orora
  • GN Power Coal Plant Ltd. Co
  • Hillshire
  • Shell
  • Henkel
  • ETC

Timeline

Senior Business Analyst/Project Manager

Jim's Group Philippines Corporation
02.2022 - 03.2024

Cloud Business Solutions Project Manager - Project Based

Maximo Business Solutions, Inc
09.2019 - 09.2020

Freelance Project Manager, Systems Operations Manager, Property Management, Digital Marketing Client Service Delivery Manager

Upwork, Onlinejobs.ph Clients
07.2019 - Current

Project Manager|Cloud Functional Services Senior Consultant - CONTRACTOR

SAP Philippines, Inc
02.2019 - 07.2019

Business & Integration Team Lead|Project Lead

Accenture
02.2018 - 01.2019

Council Member - Freelance Process Consultant

GLG IT CONSULTING
05.2015 - 02.2022

Client Engagement Expert|Project Lead

Dimension Data Asia Pacific PTE Ltd, Singapore
07.2014 - 03.2017

Case Manager for Procurement & Accounts Payable

GENPACT SERVICES, LLC
11.2013 - 07.2014

IT Support Specialist

First Advantage
04.2012 - 10.2013

Field Procurement Specialist|Project Coordinator

Organization for Migration
02.2011 - 05.2012

E-Procurement Analyst|E-Commerce Technical Representative

Proactis, formerly Hubwoo
03.2010 - 02.2011

Procurement Specialist|Project Coordinator

Henkel Asia Pacific Service Centre
03.2008 - 07.2009

Procurement/Travel Specialist

Diethelm Philippines, Inc
05.2002 - 04.2007

Bachelor of Science Major in Computer Science -

Colegio de San Juan de Letran, Calamba

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MARIE BLESS OLIVER NAVARRO