Marie Ayreen Kristine Tan
Content Design Manager; Project Manager
Talisay, CEB
Summary
Experienced Content Design Project Manager with over 10 years of experience in research and development. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Content Design Manager
Lexmark Research and Development Corporation
Cebu City
07.2016 - 06.2022
- Managed over 6 Project Managers for all information products for printer's user documentation, software and solutions, and service information and localization team
- Successfully managed offshore employees (Taiwan and India)
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement
- Identified issues, analyzed information and provided solutions to problems
Project Manager
Lexmark Research and Development Corporation
Cebu City
09.2013 - 06.2016
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Drove team success through shared vision and recognition of quality performance.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Accelerated progress by continually reviewing performance, budgets and project timelines
- Planned, designed and scheduled phases for large projects
Technical Writer
Lexmark Research and Development Corporation
Cebu City
12.2009 - 08.2013
- Managed timely delivery of Host Software information products by tracking team members’ project status
- Updated project allocation for each technical writer and work with Program Managers
- Used coordination and planning skills to achieve results according to schedule.
- Provided guidance and coaching to each team members
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Increased customer satisfaction by resolving issues
- Led projects and analyzed data to identify opportunities for improvement
Education
Bachelor of Science - Electronics and Communications Engineering
Xavier University-Ateneo De Cagayan
Cagayan De Oro City 06.2002 - 03.2008
Skills
Project Managementundefined
Timeline
Content Design Manager
Lexmark Research and Development Corporation
07.2016 - 06.2022
Project Manager
Lexmark Research and Development Corporation
09.2013 - 06.2016
Technical Writer
Lexmark Research and Development Corporation
12.2009 - 08.2013
Bachelor of Science - Electronics and Communications Engineering
Xavier University-Ateneo De Cagayan
06.2002 - 03.2008
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